Ievgen Tkachenko
Lake in the Hills
Summary
Versatile and results-driven professional with a robust background at European Stone and Hotel 7, excelling in precision measuring and interpersonal communication. Demonstrated success in enhancing business revenue, client satisfaction, and operational efficiency. Expert in safety procedures and customer relationship building, contributing to significant organizational growth and client trust.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Knowledgeable and dedicated customer service professional with extensive experience in Stone Fabrication industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Granite Fabricator
European Stone
09.2019 - Current
- Contributed to increased business revenue by consistently meeting client expectations for quality and timely delivery of finished products.
- Minimized errors in final products with thorough quality control checks before installation at client sites.
- Showcased flexibility in skillset by expertly fabricating various materials such as marble, quartz, limestone, and other natural stones.
- Mitigated potential injury risks by adhering to strict safety protocols and ensuring a clean, hazard-free workspace for all team members.
- Reduced material waste by implementing precise measurements and fabrication techniques in all projects.
- Supported company growth by training new hires on proper fabrication techniques and safety procedures within the workshop environment.
Sales Representative
Old World Granite
09.2016 - 02.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Executive Director
Hotel 7
05.2012 - 09.2016
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
Gas Station Manager
Lukoil
09.2010 - 05.2012
- Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
- Improved overall store performance with proactive maintenance of gas pumps and equipment.
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
- Conducted regular inspections of facilities to proactively identify potential hazards or repair needs.
Education
Master of Laws - International Law
Classic Private University
Zaporizhzhya. Ukraine06-2010
Skills
- Hand tools expertise
- Power tools operation
- Buffing techniques
- Safety procedures
- Precision measuring
- Countertop installation
- Color matching
- Grinding techniques
- Interpersonal communication skills
- Customer relationship building
- Customer service
- Negotiation tactics
- Sales consultation
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
English
Full Professional
Polish
Limited Working
Interests
- Team Sports, Soccer and Hockey
- Gym Workouts
- Swimming
- Hiking
- Volunteering with youth sports programs as an assistance
- Camping
- Kayaking
- Gardening
- Road Trips
Timeline
Granite Fabricator
European Stone
09.2019 - Current
Sales Representative
Old World Granite
09.2016 - 02.2019
Executive Director
Hotel 7
05.2012 - 09.2016
Gas Station Manager
Lukoil
09.2010 - 05.2012
Master of Laws - International Law
Classic Private University
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