Summary
Overview
Work History
Education
Skills
Skills
Timeline
Generic

IESHA CARTER

BENSENVILLE

Summary

Motivated and highly professional, with over 12 years retail management experience , and nearly 17+ years retail experience. Effective multitasker, detail oriented, and quick to acclimate to a organizations unique internal culture. Exceptional communication skills with a strong background in building and working as an effective member of a team. Ability to multitask and work in a fast-paced environment with little supervision. Detail-oriented professional that will bring expertise to any team.

Overview

8
8
years of professional experience

Work History

Store Manager

Bath & Body Works
09.2024 - 01.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Experience Manager

Ulta Beauty Inc.
09.2022 - 09.2024
  • Collaborated with cross-functional teams to optimize service offerings and drive business growth (Managing team of 15+ people).
  • Introduced innovative solutions to resolve customer issues, resulting in reduced complaints and enhanced satisfaction levels.
  • Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.

Beauty Advisor

Sephora
12.2021 - 08.2022
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.

Keyholder Manager

MAC Cosmetics
11.2017 - 10.2020
  • Boosted overall team performance with regular coaching sessions, addressing individual strengths and areas for improvement.
  • Improved employee retention rates through the implementation of comprehensive training programs and career development opportunities.
  • Ensured compliance with all company policies and regulations by conducting regular audits and staff trainings.

Store Manager

NYX Cosmetics
10.2019 - 02.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Teller

Credit Union One
06.2018 - 10.2019
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.

Sales Floor Lead

Lush Cosmetics
08.2016 - 06.2018
  • Enhanced customer satisfaction through attentive service and comprehensive product knowledge.
  • Provided one-on-one coaching for new hires, improving overall staff performance and reducing training time.
  • Led sales team meetings to discuss goals, review progress, and develop strategies for continued growth.

Education

Some College - Fashion Merchandising

College of DuPage
2014

Skills

  • Sales Reporting and Budget Administration
  • KPI Tracking
  • Staff Management and Team Development
  • Sales team training
  • Customer Service and Engagement
  • Organization and Multitasking
  • Relationship building and management
  • Flexibility and Adaptability

Skills

  • Revenue Generation
  • Project Management
  • Shift Scheduling
  • POS Systems

Timeline

Store Manager

Bath & Body Works
09.2024 - 01.2025

Experience Manager

Ulta Beauty Inc.
09.2022 - 09.2024

Beauty Advisor

Sephora
12.2021 - 08.2022

Store Manager

NYX Cosmetics
10.2019 - 02.2020

Teller

Credit Union One
06.2018 - 10.2019

Keyholder Manager

MAC Cosmetics
11.2017 - 10.2020

Sales Floor Lead

Lush Cosmetics
08.2016 - 06.2018

Some College - Fashion Merchandising

College of DuPage

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