Dynamic and results-driven customer service leader with over 10 years of experience in optimizing team performance and enhancing customer satisfaction across large-scale operations. Proven success in managing remote teams and implementing strategic process improvements, leveraging technical expertise to deliver efficient, customer-focused solutions. Recognized for rapid promotions and coaching excellence, consistently driving performance metrics while maintaining a strong customer-first focus. Committed to fostering team collaboration and achieving results, with proven skills in conflict resolution and effective communication to ensure seamless operations in dynamic environments.