Ido Shetrit

IT Specialist – Four Seasons Finance

• Delivered in-person technical support to employees across departments, resolving hardware and software issues to maintain seamless daily operations.
• Maintained and repaired office printers, minimizing downtime and ensuring uninterrupted workflow.
• Diagnosed and resolved internet connectivity issues, supporting a stable and reliable network environment.
• Used Active Directory to manage user accounts, reset passwords, and handle access permissions across the organization.
• Communicated technical information clearly and professionally in fluent English, fostering strong cross-departmental collaboration and support.

• At Elbit Systems, I played a key role in assisting younger employees with the transition to the Microsoft 365 cloud environment, providing guidance and support throughout the process.
• In my role at Elbit Systems, I contributed to various projects, leveraging advanced technologies to enhance operational efficiency and support team objectives.

• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
• Enhanced team performance through regular training, mentoring, and constructive feedback.
• Woking in Tier 1 Support and higher Tiers Support with
• Provided high-level support for Matrix Systems alongside my role at Dell Inc. specializing in Active Directory, Exchange, and other enterprise-level solutions, ensuring seamless integration and troubleshooting for complex IT environments.

• As a Team Leader in the army, I successfully managed multiple aerial projects, including participation in the joint military exercise Juniper Cobra, a significant event held every three years between the Israeli Defense Forces and the United States Army.