Yarilizz Montes
Chicago
Summary
Highly-motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Delivery Trainer
Amazon
Palatine
05.2024 - Current
- led onboarding and training for delivery associates, ensuring adherence to amazon safety, performance, and delivery standards, resulting in a compliant workforce
- educated drivers on foundational safety, quality, and productivity expectations to support on time and accurate deliveries
- conducted enhanced road tests to assess delivery associates' driving skills and safety awareness, reinforcing compliance with amazon and DOT standards
- served as a training resource for delivery associates and leadership, addressing driver-related inquiries and reinforcing best practices to promote a culture of safety
Learning Ambassador
Amazon
Palatine
07.2021 - Current
- Utilized a variety of teaching methods, such as problem-solving exercises and hands-on training.
- Collaborated with leadership to enhance curriculum design and support individual development.
- Monitored associates' training progress and delivered actionable feedback to facilitate growth.
- Proposed innovative instructional strategies for AAs to improve engagement and learning outcomes.
- Partnered with leadership throughout the warehouse to identify and execute learning opportunities.
Inventory Clerk
Chicago Precision Mfg.
Bensenville
05.2019 - 05.2024
- Developed system for tracking inventory levels and monitoring stock movement, improving accuracy and responsiveness.
- Generated purchase orders for restocking inventory, ensuring optimal stock levels and reducing stockouts.
- Performed periodic physical inventories to validate the accuracy of count records.
- Responded promptly to customer inquiries regarding product availability, enhancing customer satisfaction and support.
Supported Living Assistant
Clearbrook
Arlington Heights
10.2017 - 08.2021
- Assisted clients in performing daily living tasks including bathing, dressing, and eating.
- Maintained client progress records towards individual service plan goals.
- Documented incidents involving service users accurately for review by supervisors or other authorized personnel.
Customer Service Representative
FTD.com
Downers Grove
02.2019 - 05.2019
- Responded to customer inquiries, delivering accurate information on products and services to enhance customer satisfaction.
- Guided customers through billing procedures, processed payments, and set up payment options to streamline their experience.
- Handled difficult customer interactions with professionalism, ensuring resolution of issues and maintaining customer loyalty.
Education
Associate of Science - Business Management
City Colleges of Chicago - Wilbur Wright College
Chicago, IL05.2027
Skills
- Online learning platforms
- Group instruction
- New hire training
- Train-the-trainer
- Safety training
- Employee Development
- Safety compliance
- Peer Mentoring
- Team collaboration
- Creative Thinking
- Problem-solving abilities
- Effective communication
- Communication Skills
- Sales Documentation
Timeline
Delivery Trainer
Amazon
05.2024 - Current
Learning Ambassador
Amazon
07.2021 - Current
Inventory Clerk
Chicago Precision Mfg.
05.2019 - 05.2024
Customer Service Representative
FTD.com
02.2019 - 05.2019
Supported Living Assistant
Clearbrook
10.2017 - 08.2021
Associate of Science - Business Management
City Colleges of Chicago - Wilbur Wright College