Idalis Correa
Chicago
Summary
To find a position where I can apply my experience and organization skills to the advantage of the company and my own professional growth. Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
9
9
years of professional experience
Work History
Lead Teacher
KinderCare Learning Centers
Lombard, IL
11.2024 - Current
- Developed and implemented engaging curriculum fostering child development and learning outcomes.
- Collaborated with parents to support children's educational growth and address individual needs.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Customer Service Representative
Great American Finance
Chicago, IL
01.2021 - 09.2024
- Responded to telephone inquiries and complaints following standard operating procedures.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
- Collected deposits or payments and arranged for billing.
- Consistently met or exceeded performance metrics and targets.
- Reviewed files, records, and other documents to obtain information or respond to requests.
- Provided support to office staff by performing general clerical duties such as filing, photocopying, scanning and faxing documents.
- Trained staff members to perform work activities and use computer applications.
Account Representative
Arnold Scott Harris
Chicago, IL
11.2019 - 04.2020
- Managed high volume of inbound customer calls with professionalism.
- Established payment plans with customers, strictly following payment criteria policies and procedures.
- Notified or located customers with delinquent accounts to attempt to secure payment.
- Created and distributed bills and invoices, recording transactions relating to client purchases.
- Collected deposits or payments and arranged for billing.
Guest Service Representative
Chicago Cubs
Chicago, IL
04.2019 - 04.2020
- Greeted and welcomed guests in a warm and friendly manner.
- Provided directions to guests.
- Performed office duties on temporary basis when needed.
- Assisted with any special requests or needs of the guests.
Cashier
McDonald's
Oak Lawn, IL
02.2017 - 04.2019
- Provided efficient and courteous service to customers.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Trained new cashiers on register procedures, policies, and best practices.
- Handled customer complaints professionally escalating issues when necessary.
Education
AA - Teacher Education
Eastern Gateway Community College
Steubenville, OH12-2023
High School Diploma - undefined
William J. Bogan High School
Chicago06-2015
Certifications
Skills
- Fluent in Spanish
- Customer Service-oriented
- Meticulous attention to detail
- Time Management
- Dispute Resolution
- Educational leadership
Timeline
Lead Teacher
KinderCare Learning Centers
11.2024 - Current
Customer Service Representative
Great American Finance
01.2021 - 09.2024
Account Representative
Arnold Scott Harris
11.2019 - 04.2020
Guest Service Representative
Chicago Cubs
04.2019 - 04.2020
Cashier
McDonald's
02.2017 - 04.2019
High School Diploma - undefined
William J. Bogan High School
AA - Teacher Education
Eastern Gateway Community College
Certifications