Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Ibrahim Rafiqi

Chicago

Summary

AI-focused software engineer and UIC Computer Science graduate with experience as a Software License Manager and IT Field Service Manager. Skilled in developing and deploying intelligent applications, including LiftAi, an AI-powered personal training app. Seeking to leverage strong coding, machine learning, and cloud expertise to build scalable, user-centric solutions that drive innovation and business value.

Overview

6
6
years of professional experience

Work History

CDW Software License Manager

CDW
05.2025 - 08.2025
  • Manage software licensing for enterprise customers; track what’s owned vs. what’s installed and fix gaps before audits.
  • Set up simple tracking and renewal calendars so there are no last-minute surprises at true-up time.
  • Right-size subscriptions by removing unused seats and reassigning licenses before buying more.
  • Build easy-to-read dashboards that show usage, cost, and risk so teams know what to do next.
  • Standardize the request/approval process so people get software faster and records stay clean.
  • Partner with Security and Procurement to shut down shadow IT and negotiate better terms with vendors.

IT Field Service Manager

Fifth Third Bank
07.2024 - 05.2025
  • Lead a team of three technicians supporting 27 Chicagoland branches; consistently maintain >97% SLA compliance.
  • Developed standard operating procedures and training resources that cut average ticket resolution time by 18%.
  • Created innovative repair workflows that salvaged equipment previously deemed end-of-life, saving clients $35k+ YTD.
  • Coordinated network and POS upgrades with vendors and branch leadership, completing rollout with zero unplanned downtime.
  • Implemented an asset-tracking system that reduced lost-equipment incidents by 30% and improved audit accuracy.

IT Consultant

Great Computer Systems
06.2019 - 05.2024
  • Provided tier-2/3 help-desk support, resolving ~40 tickets per week both remotely and on-site.
  • Implemented and maintained backup & disaster-recovery solutions; administered Windows and Linux servers.
  • Deployed Microsoft Azure AD, Intune, and other MSP toolsets to streamline client onboarding and device management.

Education

Bachelor of Science - Computer Science

University of Illinois At Chicago
Chicago, IL
05.2025

Skills

    AI & Machine Learning: Core ML, TensorFlow, PyTorch, OpenAI APIs, Scikit-learn, AI Model Deployment, Prompt Engineering

    Cloud & DevOps: Microsoft Azure (VMs, Functions, Storage, Azure AD), AWS (EC2, S3, Lambda), Docker, Kubernetes, CI/CD Pipelines (GitHub Actions, Azure DevOps)

    Programming: Python, Swift, Java, C/C, JavaScript, SQL, HTML/CSS, Bash

    Frameworks & Tech: Firebase, REST APIs, Intune, MSP RMM Suites

    Tools & IDEs: Git/GitHub, Xcode, VS Code, IntelliJ, Jupyter, DBeaver, JIRA, ServiceNow

Websites

Timeline

CDW Software License Manager

CDW
05.2025 - 08.2025

IT Field Service Manager

Fifth Third Bank
07.2024 - 05.2025

IT Consultant

Great Computer Systems
06.2019 - 05.2024

Bachelor of Science - Computer Science

University of Illinois At Chicago

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Ibrahim Rafiqi