Ibrahim Ibrahim
Chicago
Summary
Adept at managing time and routes, I enhanced Uber and Lyft's reputation with my impeccable driving record and commitment to customer satisfaction. Leveraging problem-solving skills and a customer-centric approach, I consistently delivered exceptional service, fostering trust and reliability. My background also includes compassionate care at Custom Home Care, LLC, where I supported client independence through personalized attention and support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Driver
Uber And Lyft
01.2020 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
Caregiver
Custom Home Care , LLC
04.2023 - 11.2024
- Provided companionship and emotional support by engaging in meaningful conversations and activities.
- Implemented individualized care plans to meet specific needs of clients.
- Created engaging activities that stimulated mental and physical wellness of clients.
- Coordinated transportation and errands to support client independence and mobility.
- Delivered personal care services, promoting dignity and respect for individuals.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
Certification - Business Administration And Management
Sunshine Academy Chicago, Community Business Schoo
Chicago, IL06.2024
Doctor Of Medicine - Medicine
American University of Barbados
Bridgetown, Barbados 01.2022
Bachelor In Agriculture - Agriculture
Kebbi State University of Science And Technology
Aliero, Kebbi 01.2015
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Punctual and reliable
Certification
Business administration and management
Languages
English
Full Professional
Timeline
Caregiver
Custom Home Care , LLC
04.2023 - 11.2024
Driver
Uber And Lyft
01.2020 - Current
Certification - Business Administration And Management
Sunshine Academy Chicago, Community Business Schoo
Doctor Of Medicine - Medicine
American University of Barbados
Bachelor In Agriculture - Agriculture
Kebbi State University of Science And Technology
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