Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ian Boyce

Champaign

Summary

Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.

Overview

2026
2026
years of professional experience

Work History

Service Manager

JX Truck Center
05.2022 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.

Service Advisor

JX Truck Center
07.2021 - 05.2022
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.

Field Service Technician

United Rentals
04.2015 - 07.2021
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.

Service Technician

Birkey's Farm Store
2010 - 04.2015
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.

Education

Associate of Applied Science -

Parkland Community College
Champaign, IL
01-2012

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving

Timeline

Service Manager

JX Truck Center
05.2022 - Current

Service Advisor

JX Truck Center
07.2021 - 05.2022

Field Service Technician

United Rentals
04.2015 - 07.2021

Service Technician

Birkey's Farm Store
2010 - 04.2015

Associate of Applied Science -

Parkland Community College

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Ian Boyce