HUNTER ARMSTRONG

• Experience in customer success and user support, originally developed through a high-touch role as a private music instructor.
• Proven ability to deliver outstanding support experiences by remaining calm, patient, and solutions-oriented under pressure.
• Exceptionally organized, capable of managing large volumes of information and requests across multiple channels with precision.
• Skilled at translating technical tools and workflows (CRM, reporting platforms) into clear, user-friendly guidance for non-technical audiences.
• Experience creating scalable processes, training materials, and support documentation with little to no templating.
• Strong written and verbal communicator who enjoys crafting clear, concise messaging across emails, manuals, and presentations.
• Fast learner with a proactive mindset, able to adapt quickly to evolving team and platform needs.
• Familiar with CRM "Hubspot" and support tools such as ServiceNow, Excell, Zendesk, and Salesforce Service Cloud.
• Thrive in fast-paced, collaborative environments where both empathy and efficiency are key to success.
• Understands Sales, Marketing and BANT

HubSpot Sales CRM Certification