Summary
Overview
Work History
Education
Skills
Certification
Q & A Tester
Languages
Timeline
Generic

Hunain Syed

Oswego

Summary

Dynamic Shipping Operations Specialist with a proven track record at Phoenix Instruments, enhancing operational efficiency through data analysis and process improvements. Skilled in project management and cross-functional communication, I developed standard operating procedures and facilitated training, significantly boosting team performance and compliance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shipping Operations Specialist

Phoenix Instruments
07.2023 - Current
  • Coordinated cross-departmental workflows to enhance operational efficiency and ensure timely project completion.
  • Analyzed performance data to identify process improvements, resulting in streamlined operations and reduced errors.
  • Developed and maintained standard operating procedures for key processes, ensuring compliance and consistency across teams.
  • Facilitated training sessions for new staff on operational best practices, enhancing team capabilities and knowledge retention.

Store Manager

Dunkin Donuts
12.2020 - 05.2023
  • Oversaw daily store operations to enhance customer experience and streamline processes.
  • Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
  • Trained and mentored staff, fostering a collaborative team environment focused on performance.
  • Implemented promotional strategies that increased foot traffic and boosted sales during peak periods.
  • Maintained compliance with safety regulations, ensuring a secure shopping environment for customers and employees.

Cashier

Pizza Boli's
09.2016 - 04.2018
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer, ensuring consistency in daily financial operations.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Implemented promotional displays, increasing visibility of sales items and seasonal products.

Education

Associate of Science - Computer Science

College of DuPage
Glen Ellyn, IL
05-2027

Skills

  • Operational efficiency
  • Planning and coordination
  • Cross-functional communication
  • Project management

Certification

Basic Java & Phyton experience.

Quality & Assurance tester

Q & A Tester

Trained QA Tester with hands-on knowledge in software testing processes, including manual testing, bug tracking, and basic automation principles. Completed formal training at Agile 1 Tech Schooling in Fairfax, Virginia, focusing on real-world testing practices and Agile methodologies. Equipped to identify software bugs, write test cases, and ensure software quality throughout development cycles.

  • Manual Testing
  • Test Case Creation & Execution
  • Bug Reporting & Tracking
  • Basic knowledge of SDLC & STLC
  • Agile/Scrum Methodologies
  • Familiar with QA tools like JIRA or TestRail (if applicable)
  • Detail-Oriented & Process-Driven
  • Strong Communication & Documentation Skills

Languages

Urdu
Full Professional
Sindhi
Full Professional
Hindi
Full Professional

Timeline

Shipping Operations Specialist

Phoenix Instruments
07.2023 - Current

Store Manager

Dunkin Donuts
12.2020 - 05.2023

Cashier

Pizza Boli's
09.2016 - 04.2018

Associate of Science - Computer Science

College of DuPage

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Hunain Syed