Hugo Nugraha
Chicago
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
2
2
years of professional experience
Work History
Guest Services Associate/Usher - The Chicago Theatre
Madison Square Garden Entertainment
Chicago
09.2025 - Current
- Working alongside team members, supervisors, and on-site management to creating a warm and excellent guest services experience through greeting the thousands of patrons who come into the shows and scanning their tickets, as well as providing them with answers about the performances or venue.
- Coordinate with stage management and security to ensure that each performance will start on time and run as swiftly as possible, as well as a smooth ingress and egress.
- Proactively monitor the audience to identify potential issues should there be any and address them accordingly.
- Maintain facility and company standards and rules during all performances and events.
Student Ambassador and Receptionist at International Students & Scholar Services
Columbia College Chicago
Chicago
08.2024 - 05.2025
- Taking charge and performing of administrative and clerical duties, such as sorting out documents, and sending out emails associated with the school's International Students and Scholar Services department.
- Helping out, curate, and work a number of notable on-campus events, particularly those being held at the Student Diversity and Inclusion (SDI) space at the 618 S Michigan building.
- Organizing and managing in-office storage and materials, putting them in the correct order and where they are needed.
Front-of-House and Print Traffic/KDM Coordinator
Asian Pop-Up Cinema
Chicago
02.2025 - 04.2025
- Organizing and sending out e-mails and liaising with print sources for over 50 films from different Asian countries regarding pem certificates and the KDM management for the festival.
- Work with the festival staff and volunteers during the festival dates at the front-of-house at AMC NEWCITY 14 as well as the April 5th 10th Anniversary Gala at Cinecity Studios, setting up the red carpet and banners, checking in general and VIP guests through Eventbrite as well as manually by means of a physical guest list, and handing out pamphlets and brochures.
Intern at the Ryan Learning Center
Art Institute of Chicago
Chicago
09.2024 - 01.2025
- Collaborated with on-site staff to develop engaging programs tailored for multigenerational audiences, enhancing community involvement.
- Prepare art-making supplies and any necessary tools required for a day's worth of hours of operations as well as largescale events, ensuring seamless execution and an enriching experience for participants.
- Facilitate public hours in the Art Exchange, assisting children and families with art-making and play-based learning activities to foster creativity.
- Working at the welcome kiosk, greeting guests and tour groups who come through the Ryan Learning Center and attending them with questions should there be any.
Education
Master of Arts - Entertainment Management
Columbia College Chicago
Chicago, IL12.2024
Bachelor of Arts - Cinema & Television Arts
Columbia College Chicago
Chicago, IL05.2021
Skills
- Film directing and writing
- Strategic planning
- Organizational skills
- Time management and multitasking
- Active communication
- Event and on-site coordination and management
- Team collaboration
- Videography and photography
- Note-taking and documentation
- Email and document management
- KDM and PEM certificate coordination
- Guest services and support
- Tessitura proficiency
- Administrative support
- Google Drive and suite proficiency
- Microsoft Office
Languages
- English
- Indonesian
- Japanese (Beginner)
Timeline
Guest Services Associate/Usher - The Chicago Theatre
Madison Square Garden Entertainment
09.2025 - Current
Front-of-House and Print Traffic/KDM Coordinator
Asian Pop-Up Cinema
02.2025 - 04.2025
Intern at the Ryan Learning Center
Art Institute of Chicago
09.2024 - 01.2025
Student Ambassador and Receptionist at International Students & Scholar Services
Columbia College Chicago
08.2024 - 05.2025
Master of Arts - Entertainment Management
Columbia College Chicago
Bachelor of Arts - Cinema & Television Arts
Columbia College Chicago