Hugo Gonzalez
Chicago
Overview
13
13
years of professional experience
Work History
Front of House Manager
Gibsons Italia
Chicago, IL
10.2023 - Current
- Manage day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintain positive team environment by encouraging teamwork and respect in accordance with company mission.
- Address guest concerns and resolved all issues to guests' satisfaction.
- Manage staff schedules and maintain adequate coverage for all shifts.
- Handle escalated customer concerns with speed and knowledge support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversee selection, ordering and inventory controls of wine, beer and alcohol.
- Maintain high standards for beverage quality and service.
Supervisor
Chisox Bar & Grill
Chicago, IL
05.2011 - 10.2023
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and well-organized production areas to avoid violations and unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Managed inventory control.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Scheduled staff shifts efficiently.
- Coordinated with vendors to guarantee timely delivery of food and beverage supplies.
Restaurant Manager
Caddy Shack
Chicago
02.2023 - 10.2023
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Bartender
United Center
Chicago, IL
09.2016 - 10.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Skills
- Guest Services
- Inventory Control
- Staff Management
- Merchandise Expertise
Timeline
Front of House Manager
Gibsons Italia
10.2023 - Current
Restaurant Manager
Caddy Shack
02.2023 - 10.2023
Bartender
United Center
09.2016 - 10.2023
Supervisor
Chisox Bar & Grill
05.2011 - 10.2023