Overview
Work History
Skills
Timeline
Generic

Hugo Gonzalez

Chicago

Overview

13
13
years of professional experience

Work History

Front of House Manager

Gibsons Italia
10.2023 - Current
  • Manage day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintain positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Address guest concerns and resolved all issues to guests' satisfaction.
  • Manage staff schedules and maintain adequate coverage for all shifts.
  • Handle escalated customer concerns with speed and knowledge support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversee selection, ordering and inventory controls of wine, beer and alcohol.
  • Maintain high standards for beverage quality and service.

Supervisor

Chisox Bar & Grill
05.2011 - 10.2023
  • Worked with management team to implement proper division of responsibilities.
  • Maintained clean and well-organized production areas to avoid violations and unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Managed inventory control.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Scheduled staff shifts efficiently.
  • Coordinated with vendors to guarantee timely delivery of food and beverage supplies.

Restaurant Manager

Caddy Shack
02.2023 - 10.2023
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.

Bartender

United Center
09.2016 - 10.2023
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Skills

  • Guest Services
  • Inventory Control
  • Staff Management
  • Merchandise Expertise

Timeline

Front of House Manager

Gibsons Italia
10.2023 - Current

Restaurant Manager

Caddy Shack
02.2023 - 10.2023

Bartender

United Center
09.2016 - 10.2023

Supervisor

Chisox Bar & Grill
05.2011 - 10.2023

Similar Profiles

CREATE PROFILE
Hugo Gonzalez