Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hugo Contreras

Oak Lawn

Summary

Knowledgeable Account Specialist with robust background in account management and client relations. Successfully managed diverse portfolios and enhanced customer satisfaction through innovative problem-solving. Demonstrated proficiency in data analysis and effective communication to achieve team objectives.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Account Specialist

HA International
05.2023 - Current
  • Oversee comprehensive order processing and master data management within SAP, ensuring precise alignment of customer logistics and billing requirements to facilitate seamless order fulfillment and accurate invoicing.
  • Cultivated and maintained strategic client relationships, serving as a trusted advisor to address evolving customer needs
  • Leveraged SAP software for end-to-end account management, optimizing workflows across order processing, logistics coordination, and account analytics
  • Led daily cross-functional meetings to align customer objectives with operational execution, ensuring seamless service delivery
  • Directed logistics planning to enhance supply chain efficiency, improve delivery timelines, and mitigate disruptions
  • Oversaw and ensured compliance with documentation standards, including order records, billing accuracy, and shipment verification
  • Partnered with internal stakeholders to drive customer-centric solutions, resolve high-impact issues, and achieve key performance indicators (KPIs)
  • Led continuous improvement initiatives by analyzing client feedback and data insights, resulting in enhanced customer satisfaction and streamlined operations.

Air Export Operations Specialist

DHL Global Forwarding
01.2022 - 05.2023
  • Coordinated flights with airlines to domestic and international destinations.
  • Negotiated pricing with airlines and provided quotes to customers for all shipments with special requirements such as temperature control or hazardous goods.
  • Prepared export documentations in accordance to country requirements such as Cargo Manifest, NAFTA Certificate, Airway bill and other export documentation.
  • Maintained a thorough understanding of each customer contract in order to reflect any unique billing requests as outlined in the contract.
  • Responsible for the accuracy of invoices, bill of ladings, shipping statements and achievements of key performance indicators.
  • Managed daily time sensitive 3PL report containing, Order accuracy, Inventory accuracy, Cycle time, Airfreight performance and Dwelling shipments.

Supply Chain Specialist

Ecolab
08.2019 - 11.2021
  • Packaging orders consisting of parts and solutions both regulated and non-regulated for both Domestic and International customers.
  • Ensured regulated orders are packaged and labeled in accordance with 49CFR, IATA, dependent on the mode of transport.
  • Working within the SAP system to verify orders, and provide packing lists, COA’s and SDS’s according to order requirements.
  • Provided assistance with other department functions when necessary, picking orders, creating shipments, shipping, and receiving Chemical Production.

Education

GED -

ILLINOIS DEPARTMENT OF EDUCATION
03-2024

Skills

  • English – Native proficiency
  • Spanish – Fluent (oral and written)
  • Technical Proficiencies
  • Enterprise Resource Planning (ERP): SAP
  • Accounting & Financial Software: QuickBooks, Sage
  • Shipping & Logistics Platforms: ProShip, CargoWise One
  • Microsoft Office Suite: Excel (Advanced), PowerPoint, Outlook
  • Other Tools: FS13
  • Account updating
  • Billing issue resolution

Certification

Hazardous Materials Certification – International Civil Aviation Organization (ICAO)

Timeline

Account Specialist

HA International
05.2023 - Current

Air Export Operations Specialist

DHL Global Forwarding
01.2022 - 05.2023

Supply Chain Specialist

Ecolab
08.2019 - 11.2021

GED -

ILLINOIS DEPARTMENT OF EDUCATION

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Hugo Contreras