Hugo Belli-Santiago
Belleville,IL
Summary
Dedicated professional with a strong background in customer service and technical maintenance. Skilled in problem-solving and team collaboration, contributing to enhanced guest experiences and operational efficiency.
Overview
4
4
years of professional experience
Work History
Counter Person
Bel Air Bowl
2022.02 - Current
- Assisted customers with lane reservations and shoe rentals to enhance guest experience.
- Managed cash transactions accurately, ensuring efficient checkout processes.
- Provided information on bowling leagues and special events, driving customer engagement.
- Collaborated with team members to streamline operations during peak hours, improving workflow efficiency.
- Addressed customer inquiries and resolved issues promptly, fostering positive relationships.
- Trained new staff on operational procedures and customer service standards for consistency in service delivery.
- Fostered positive relationships with regular clientele by remembering their preferences along with their names.
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Resolved customer complaints promptly, maintaining professional communication and restoring customer trust.
- Booked big events for our banquet rooms and managed paperwork for birthday parties or other events.
- Help with our Spanish speaking customers to ensure they have a good experience while they are here and understand our rules and prices.
Snack Bar Cook
Bel Air Bowl
2022.02 - Current
- Engage with customers on daily basis
- Suggesting what our best options are and inform customers of anything they need to know
- Friendly customer service
- Efficient cook times when there is a lot of orders coming in
- Leadership and communication about what has been made and what still needs to be done
- Maintained cleanliness and organization of kitchen and serving areas.
- Implemented food safety practices to comply with health regulations.
- Trained new staff on cooking techniques and kitchen procedures.
- Trained new employees on proper food handling procedures, fostering a culture of high-quality service.
- Participated in staff meetings to discuss ways to improve processes and provide feedback from the frontlines.
Bowling Mechanic
Bel Air Bowl
2024.06 - Current
- Performed routine maintenance on machinery, enhancing reliability and reducing downtime for operations.
- Conducted inspections of machinery post-repair to confirm compliance with operational standards and ensure safety regulations adherence.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Communicated with front of house staff on situations and estimated times for maintenance.
- Perform basic repairs in less than 15 minutes to ensure safety and efficiency
Education
Bachelor of Arts - Social Work
University of Missouri St. Louis
St Louis, MO2030-05
High School Diploma -
Belleville Township High School West
Belleville, IL2024-05
Skills
- Troubleshooting skills
- Maintenance and repairs
- Hand and power tools
- Troubleshooting
- Heavy equipment repair
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bowling Mechanic
Bel Air Bowl
2024.06 - Current
Counter Person
Bel Air Bowl
2022.02 - Current
Snack Bar Cook
Bel Air Bowl
2022.02 - Current
Bachelor of Arts - Social Work
University of Missouri St. Louis
High School Diploma -
Belleville Township High School West