Htoo Nyaw
Chicago
Summary
Dynamic Passenger Service Assistant with Prospect Airport Services, recognized for exceptional customer service and effective decision-making in high-pressure environments. Demonstrated reliability and flexibility while ensuring passenger safety and satisfaction. Skilled in customer service, consistently addressing individual needs and enhancing operational efficiency.
Overview
3
3
years of professional experience
Work History
Passenger Service Assistant
Prospect Airport Services
09.2022 - Current
- Ensured passenger safety by conducting guarded stances into a wheelchair and other mobility equipment
- Facilitated effective communication between airline staff, passengers, employee, and management.
- Maintained professionalism under pressure in high-stress situations such as busy hours, disruptive passengers, assisting in resolving issues efficiently.
- Provided exceptional customer service to passengers, addressing individual needs and preferences.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Steinmetz College Prep
Chicago, IL06-2024
Skills
- Decision making
- Customer service excellence
- Baggage handling procedures
- Patience and tolerance
- Time management expertise
- Reliability
- Flexible scheduling
Languages
English
Native or Bilingual
Timeline
Passenger Service Assistant
Prospect Airport Services
09.2022 - Current
High School Diploma -
Steinmetz College Prep
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