Hosam Ali

• Provided customer service by promptly addressing concerns and providing clear and concise explanations of technical solutions.
• Solve complex technical problems using effective problem-solving techniques.
• Improving customer satisfaction. Made credits to customers and followed up on the crediting process to ensure success.
• Search for information for customers.
• You created daily reports during the shift (BO).

I worked for a short time, due to moving to the north.
I was hired by a mobile phone company in technical and IT support. Responded to the company's customers and employees for handling cellular malfunctions, locating information, documenting malfunctions, and solutions.

• I worked in the company's offices as a Help Desk.
  We worked in a team that received weekly tasks and made sure to carry them out efficiently.
• Such as creating reports for the company's managers.
• Creating a bot through classes to automatically answer the company's customers.
• Locating information.
• UX/UI testing with the company's development team.
  Troubleshooting of all kinds.

I worked inside an airport in IT technical support, providing information from the database to employees and customers from SQL.

Handling technical malfunctions in devices, computers, and printers.

Produce daily reports. Work 24/7 shifts, work under pressure, and provide quick and efficient care.