Hope Spencer
Dolton
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Housekeeping
Rush Medical Center
Chicago
06.2024 - 12.2024
- Maintained a safe working environment through regular housekeeping activities.
- Assist other departments with general housekeeping tasks if needed.
- Implemented strategies to improve efficiency of housekeeping operations.
- Informed housekeeping staff of any special requests made by guests.
- Maintained a clean working environment through regular housekeeping duties.
Custodial Service
Belmont Village Lincoln Park
Chicago
05.2022 - 10.2022
- Applied attention to detail in cleaning resident apartments, managing tasks such as mopping, sweeping, bathroom cleaning, and trash removal
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Ensured that all safety regulations were followed by custodial staff members.
Housekeeping
Mount Sinai Hospital
Chicago
10.2021 - 12.2021
- Maintained a high standard of cleanliness in patient rooms, involving various cleaning tasks and sanitation measures
- Assisted housekeeping staff in preparing vacant rooms for new arrivals.
- Taught cleaning procedures to housekeeping staff.
- Provided guidance to housekeeping staff regarding proper cleaning techniques.
Housekeeping
Advocate Christ Medical Center
Chicago
06.2021 - 10.2021
- Ensured a clean and safe environment in patient rooms, adhering to stringent sanitation protocols.
- Enforced safety regulations among all housekeeping personnel.
- Performed general housekeeping duties such as sweeping floors, dusting shelves.
- Responded promptly to guest inquiries regarding housekeeping services.
Data Clerk
J.P Morgan Chase Bank
Chicago
06.2018 - 09.2018
- Obtained scanned records and uploaded into company databases.
- Secured essential information and data by running database backups.
- Identified, corrected, and reported data entry errors.
- Translated written documentation and notes into emails and other types of correspondence.
Warehouse Clerk
Amazon
Chicago
06.2017 - 08.2017
- Provided customer assistance, processed transactions, and maintained knowledge of sales and promotions
- Prepared outgoing orders for shipment according to customer specifications.
- Prepared packages for shipping and determined most economical shipping methods.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
H.S Diploma - Information And Computer Systems
Bowen High School
Chicago, IL06-2008
AS - Computer Science, Information Technology
Grantham University
Little Rock, AR11-2023
Skills
- Customer Service
- Data entry
- Cleaning procedures
- Attention to detail
- Data Management
- Housekeeping
- Computer Proficiency
- Problem solving
- Team collaboration
- Communication skills
- Task prioritization
- Adaptable solutions
- Sanitation protocols
- Prioritization
- Multitasking
- Update databases
- Punctual and reliable
- Decision-making
- Route planning
- Organizational skills
- Multitasking Abilities
- Problem-solving
- Organization
- Professionalism
- Self motivation
- Workflow planning
References
References available upon request.
Timeline
Housekeeping
Rush Medical Center
06.2024 - 12.2024
Custodial Service
Belmont Village Lincoln Park
05.2022 - 10.2022
Housekeeping
Mount Sinai Hospital
10.2021 - 12.2021
Housekeeping
Advocate Christ Medical Center
06.2021 - 10.2021
Data Clerk
J.P Morgan Chase Bank
06.2018 - 09.2018
Warehouse Clerk
Amazon
06.2017 - 08.2017
H.S Diploma - Information And Computer Systems
Bowen High School
AS - Computer Science, Information Technology
Grantham University
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