Summary
Overview
Work History
Skills
Timeline
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Hope M. Driscoll

Algonquin

Summary

Dynamic entrepreneur with a proven track record at Hopeful Beginnings, excelling in leadership and event planning. Adept at client consultation and relationship management, I leverage effective communication and logical problem-solving to enhance client satisfaction. Recognized for delivering seamless events and achieving timely project milestones, I thrive in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Entrepreneur

Hopeful Beginnings- wedding coordinator
Algonquin
01.2025 - Current
  • Developed comprehensive event timelines to facilitate seamless ceremony execution.
  • Consulted with clients to capture vision and preferences for events.
  • Created detailed checklists to monitor preparations and milestones effectively.
  • Supervised staff during events to uphold high service standards.
  • Resolved client concerns promptly to enhance overall event experience.
  • Addressed issues swiftly through effective decision-making processes.

Sales Support Specialist

Chicago Importing Company
Huntley
04.2024 - 09.2025
  • Resolved customer issues through collaboration with cross-functional teams.
  • Participated in regular team meetings to strategize goal achievement.
  • Processed sales orders and managed fulfillment for accurate, timely delivery.
  • Coordinated logistics for trade shows, including registration and material preparation.
  • Provided prompt responses to customer inquiries, maintaining high satisfaction levels.

Account Manager/Salesperson

DPP Creative
East Dundee
10.2022 - 04.2024
  • Cultivated strong relationships with existing and prospective clients to enhance satisfaction.
  • Analyzed client business profiles to anticipate needs and exceed expectations.
  • Engaged with key vendors to source optimal products and pricing options for clients.
  • Collaborated with Marketing, order processing, and sales support teams to elevate client experience.
  • Conducted proactive outreach to identify and secure new clientele through strategic calling.
  • Sourced items from diverse vendors to ensure timely and accurate quotes for clients.
  • Facilitated communication between departments to streamline order processing and service delivery.

Customer Care Representative

Ventec USA
Elk Grove Village
06.2021 - 10.2022
  • Lead customer service representative in the Illinois office. In charge of training new customer service employee(s).
  • Main contact for phone and email correspondence regarding stock, price quotes, delayed deliveries, and order updates.
  • Organize and lead large projects for VIP customer(s). Such as ensuring blanket order processing and delivery is handled timely and professionally.
  • Direct contact with management and upper management when there are problems or concerns with procedures or customers.
  • Order entry, inter-office transfers (including Canada transfers), receiving containers in our stock system.

Parts Department Co-Ordinator/ CSR

WEN products
Dundee
07.2020 - 06.2021
  • Point of Contact/ Coordinator for missing or damaged parts. Handled inquiries, order entry, fulfillment, and shipping.
  • Reported to COO for writing/updating Standard Operating Procedures.
  • Handled phone calls for upset customers to resolve issues with products and service.
  • Responsible for many different administrative duties as needed or requested.

Inside Sales Assistant

Yamazen Inc
Schaumburg
04.2018 - 07.2020
  • Company Overview: Tooling Division
  • Point of Contact for clients who would like to borrow and demonstrate specific tools from one of the lines we represent. Ensure all paperwork is complete along with correspondence and maintaining records for these tools.
  • Work directly with the Lead Sales Engineer to maintain and keep track of the Demo tools.
  • Responsible for ensuring that purchase orders are entered timely and accurately with correct pricing, ensuring delivery as requested by clients. Speak with clients to confirm price and availability of products. Advise of backorder time frames.
  • Responsible for the daily invoicing, mailing, or emailing of invoices for distributor orders.
  • Tooling Division

Data Entry Associate

American Custom Brokers
Addison
04.2016 - 04.2018
  • Responsible for over 5MM in accounts receivables for family owned and operated Brokers, Point of Contact for clients and shippers for follow up and investigation of discrepancies and corrections.
  • Ensure that all shipments are coded correctly to expedite the entry process through United States Customs Service.
  • Responsible for ensuring that all declarations are entered correctly using appropriate currency and country codes to ensure smooth transfer through US Customs.
  • Report directly to company CEO and COO, reporting out completed and upcoming shipments.
  • Supervisory responsibility of other associates to ensure quality reporting and results.

Skills

  • Leadership and event planning
  • Client consultation and relationship management
  • Effective communication skills
  • Entrepreneurial mindset
  • Mature perspective
  • Sense of urgency
  • Clerical expertise
  • Logical thinking and problem solving
  • Results-oriented decision-making
  • Executive reporting and information management
  • Deadline management and attention to detail
  • Concise reporting and results production

Timeline

Entrepreneur

Hopeful Beginnings- wedding coordinator
01.2025 - Current

Sales Support Specialist

Chicago Importing Company
04.2024 - 09.2025

Account Manager/Salesperson

DPP Creative
10.2022 - 04.2024

Customer Care Representative

Ventec USA
06.2021 - 10.2022

Parts Department Co-Ordinator/ CSR

WEN products
07.2020 - 06.2021

Inside Sales Assistant

Yamazen Inc
04.2018 - 07.2020

Data Entry Associate

American Custom Brokers
04.2016 - 04.2018

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Hope M. Driscoll