Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Hope Forester

Addison,IL

Summary

Dynamic Supervisor with a proven track record at Compass Group Inc., excelling in team management and customer service. Enhanced productivity through strategic planning and effective training, while fostering a collaborative environment. Skilled in problem-solving and multitasking, consistently improving customer satisfaction and operational efficiency.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Supervisor

Compass Group Inc.
03.2023 - Current
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Supervisor

HMSHost
04.2022 - 04.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Waitress Supervisor

847-455-5805
01.2010 - 03.2020
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
  • Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
  • Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.

Education

High School Diploma -

Oak Park River Forest
Oak Park, IL
05.2009

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Decision-making
  • Strategic planning
  • Team building
  • [Software] experience
  • Problem-solving
  • Teamwork and collaboration
  • Multitasking

Certification

  • Certified food handlers, compass group - 3-11-2023

Languages

English
Full Professional

Timeline

Supervisor

Compass Group Inc.
03.2023 - Current

Supervisor

HMSHost
04.2022 - 04.2024

Waitress Supervisor

847-455-5805
01.2010 - 03.2020

High School Diploma -

Oak Park River Forest

Similar Profiles

CREATE PROFILE
Hope Forester