Summary
Overview
Work History
Education
Skills
Timeline
Generic

Honor Wilson

Palestine

Summary

Dynamic Pharmacy Technician with a proven track record at Harmons Drug Store, enhancing pharmacy workflow and patient satisfaction through expert medication management and exceptional service. Skilled in HIPAA compliance and problem-solving, I boosted efficiency and safety. My collaborative approach and dedication to healthcare excellence make me a valuable team asset.

Overview

9
9
years of professional experience

Work History

Pharmacy Technician

Harmons Drug Store
09.2022 - 10.2023
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Provided critical support in emergency situations, quickly gathering necessary medications.
  • Assisted in management of prescription deliveries, improving patient convenience.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Managed medication inventory, ensuring availability of all necessary drugs.
  • Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Conducted patient follow-ups to confirm medication effectiveness and address concerns.
  • Streamlined drug distribution processes, reducing wait times for patients.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Managed opening and closing duties for pharmacy.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Developed and implemented improvements to pharmacy organization system.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

Pharmacy Technician

Walgreens
09.2019 - 10.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Conducted routine checks of pharmaceutical stocks to maintain quality control.
  • Contributed to team meetings, offering insights for optimizing workflow and patient service.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Managed opening and closing duties for pharmacy.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Liaised with other pharmacies to eliminate issues related to product expiration.

Lead Key Holder

Dollar General
03.2018 - 06.2018
  • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
  • Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
  • Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
  • Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Deli Associate

Walmart
08.2017 - 02.2018
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
  • Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
  • Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Filler

Resource MFG- ZF, Marshall, Illinois
09.2016 - 12.2016
  • Improved production efficiency by streamlining filler processes and implementing new techniques.
  • Ensured a safe working environment by enforcing safety protocols and participating in regular hazard assessments.
  • Maintained compliance with industry regulations and company policies during all stages of the filling process.
  • Removed samples for testing by quality assurance personnel.

Shift Leader

Walmart
07.2014 - 09.2016
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.

Education

High School Diploma -

Lawrenceville Hight School
Lawrenceville, IL
03.2014

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Patient confidentiality
  • Insurance billing
  • Answering customer questions
  • Insurance verification
  • Pharmacy ethics
  • HIPAA
  • Pharmacy and customer records management
  • Drug inventory control
  • Labeling accuracy
  • Drug safety
  • Pharmaceutical calculations
  • Stocking shelves
  • Processing payments
  • Pharmacy law compliance
  • Healthcare regulations
  • Medicare and medicaid process
  • Verifying orders
  • Compounding techniques
  • Medication storage procedures
  • Regulatory compliance
  • Order verification
  • Secure storage of medications
  • Drug interaction awareness
  • Updating medication histories
  • Dosage form preparation
  • Drug storage procedures
  • FDA drug safety guidelines
  • Drug utilization review
  • OTC recommendations
  • Drug monitoring
  • Intravenous admixture preparation
  • Drug classification
  • Pharmacology
  • FDA and HIPAA compliance
  • Proper labeling procedures
  • Billing support
  • Proper labeling
  • Troubleshooting malfunctioning equipment
  • Quality assurance and control
  • Point of sale systems proficiency
  • Insurance reconciliation
  • Pharmacy operations
  • Resolving customer issues
  • FDA compliance
  • Data entry
  • Attention to detail
  • HIPAA compliance
  • Prioritization and organization
  • Cash register operations
  • Team coordination
  • Insurance processing
  • Inventory tracking
  • Payment processing
  • Staff leadership
  • Equipment cleaning and maintenance
  • Medical insurance claims processing
  • Medication documentation
  • Insurance claim processing software
  • Safe chemical handling

Timeline

Pharmacy Technician

Harmons Drug Store
09.2022 - 10.2023

Pharmacy Technician

Walgreens
09.2019 - 10.2022

Lead Key Holder

Dollar General
03.2018 - 06.2018

Deli Associate

Walmart
08.2017 - 02.2018

Filler

Resource MFG- ZF, Marshall, Illinois
09.2016 - 12.2016

Shift Leader

Walmart
07.2014 - 09.2016

High School Diploma -

Lawrenceville Hight School

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