Holly Wiper
Wheaton
Summary
Reliable Front of House Employee with demonstrated experience in hospitality and service industry. Knowledge as a barista comes from training and the completion of three different coffee classes: handling dialing in of the espresso machine, espresso shot testing, and milk steaming. Strengths include exceptional customer service, effective communication skills, and ability to handle high-pressure situations with grace. Contributed significantly to overall guest satisfaction and positive dining experiences in previous roles.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Billy Bricks Pizza
Wheaton
06.2021 - 08.2024
- Performed opening and closing duties such as counting money, organizing supplies.
- Checked food quality regularly before serving it to customers.
- Resolved any customer complaints or issues promptly with professionalism.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Assisted with training new front of house employees on procedures and policies.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Informed customers of daily specials, menu items, and restaurant policies.
- Took to-go phone orders from guests following outlined procedures.
Front of House Employee/Barista
Bongo Java
Nashville
10.2023 - 05.2024
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Resolved any customer complaints or issues promptly with professionalism.
- Prepared drinks upon request according to recipes and standards set by management.
- Informed customers of daily specials, menu items, and restaurant policies.
- Performed opening and closing duties
- Prepared and served hot or cold beverages.
- Created signs and displays to advertise store products or events.
- Checked brewing equipment for proper functionality.
- Utilized a coffee maker and an espresso machine to prepare coffee.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
Bachelor of Arts -
Belmont University
Nashville, TN04-2027
Skills
- Customer service and support
- Employee training and development
- Cash handling and order accuracy
- Time management and prioritization
- Communication skills
- Problem solving and conflict resolution
- Attention to detail
- Food allergy awareness
- Strong work ethic
- Food running
- Coffee expertise
- Adaptive and creative
- Beverage preparation
- Espresso machine operation
Timeline
Front of House Employee/Barista
Bongo Java
10.2023 - 05.2024
Front of House Employee
Billy Bricks Pizza
06.2021 - 08.2024
Bachelor of Arts -
Belmont University
Similar Profiles
Ryan DowneyRyan Downey
Front of House Team Member at BILLY BRICKS RESTAURANT GROUPFront of House Team Member at BILLY BRICKS RESTAURANT GROUP
Manu MassyManu Massy
Pizzaiolo at Billy bricks (Food truck)Pizzaiolo at Billy bricks (Food truck)
Sophia BusinelleSophia Businelle
Restaurant Team Member at Billy Jacks Pizza PubRestaurant Team Member at Billy Jacks Pizza Pub
Enrique V. HerreraEnrique V. Herrera
Certified Ophthalmic Technician at Aurora AdvocateCertified Ophthalmic Technician at Aurora Advocate
Tegan CervantesTegan Cervantes
Case Manager at Little Friends IncCase Manager at Little Friends Inc