Holly Silver
Monticello
Summary
Detail-oriented employee skilled in time management and data entry. Proven ability to manage front desk operations while providing a welcome environment. Fully dependable and reliable to run the mail room, often on my own. Presents a strong focus on organization and accuracy. Maintained streamlined processes and enhance team dynamics, ensuring timely and efficient operations.
Overview
29
29
years of professional experience
Work History
Clerk III
State Universities Retirement System of Illinois
Champaign, IL
02.2008 - 04.2022
- Processed mass incoming and outgoing mail, applying critical attention to detail.
- Entered form information into member's accounts.
- Processed annuity checks and forms to be mailed.
- Maintained position procedures to provide for colleagues and new hires.
Member Service Representative
State Universities Retirement System of Illinois
Champaign, IL
08.2002 - 02.2008
- Prepared letters informing and/or requesting member communication and engagement.
- Processed member applications and documentation for accuracy and completeness.
- Calculated annuity benefits.
- Checked colleague's calculated claims for accuracy and approval.
Receptionist
State Universities Retirement System of Illinois
Champaign, IL
09.1993 - 08.2002
- Greeted visitors and managed front desk operations, ensuring a welcoming environment.
- Scheduled appointments for the Retirement Counseling team.
- Assisted the Benefit Support team as time allowed.
- Routed members and contractors accordingly.
Education
High School Diploma -
Monticello High School
Monticello, IL05-1990
Skills
- Organization
- Time management
- Telephone
- Data entry
- Accuracy
- Dependability
- Punctual
- Highly positive and friendly personality
- Strives to get along with all personalities
Timeline
Clerk III
State Universities Retirement System of Illinois
02.2008 - 04.2022
Member Service Representative
State Universities Retirement System of Illinois
08.2002 - 02.2008
Receptionist
State Universities Retirement System of Illinois
09.1993 - 08.2002
High School Diploma -
Monticello High School
In my final year of employment, my team and I earned the Employee of the Year award.
Our team was nominated for earning the Employee of the Year award based on our in-office attendance through the COVID lockdown and keeping up with the work load, which enabled the whole office staff to be able to work from home and provide their workflow.