Holly Shaffer
Aurora
Summary
Dynamic Service Coordinator with a proven track record at Meijer, excelling in team leadership and customer service. Expert in inventory management and record keeping, I successfully resolved customer complaints and streamlined operations, enhancing satisfaction and efficiency. Committed to maintaining high standards and fostering a collaborative work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Coordinator
Meijer
Oswego
04.2023 - Current
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Verified all transactions were accurate, signed off on documents, and recorded discrepancies.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
Fresh Associate
Walmart
Oswego
07.2020 - 12.2022
- Utilized warehouse management systems software for tracking products from receipt through shipment.
- Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
- Monitored supplier performance to ensure orders were fulfilled on time and accurately according to customer requirements.
- Managed the disposal of surplus or obsolete stock items in a timely manner within budgetary limits.
- Ensured product quality and safety standards were met throughout the inventory process.
- Performed regular cycle counts to maintain accuracy of inventory records.
Education
Associate of Science - Mortuary Science
Worsham College of Mortuary Science
Wheeling, IL09-2026
Health Science
Aurora University
Aurora, ILSkills
- Record keeping
- Embalming techniques
- Safe burial practices
- Customer service
- Team leadership
- Inventory management
- Medical terminology
- Telephone communication
- Detail orientation
- Scheduling
Certification
- CPR Certified
Timeline
Service Coordinator
Meijer
04.2023 - Current
Fresh Associate
Walmart
07.2020 - 12.2022
Associate of Science - Mortuary Science
Worsham College of Mortuary Science
Health Science
Aurora University
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