Hollie Costilla
Springfield,OH
Summary
Accomplished Senior Ops Specialist with a proven track record at Assurant Mortgage Solutions, enhancing customer experience and optimizing processes through expert root cause analysis and effective problem-solving. Skilled in quality assurance and management collaboration, consistently deliver superior results, exceeding employer expectations.
Overview
10
10
years of professional experience
Work History
Senior Opts Specialist
Assurant Mortgage Solutions
03.2017 - Current
- Followed all company policies and procedures to deliver quality work.
- Generated reports detailing findings and recommendations.
- Verify all disbursements for accuracy.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Review and process CVA audit, same day disbursements audit, and tasks.
- Excellent at working multiple clients.
- High performer.
Lead Lab Assistant
Madison Hospital
02.2015 - 03.2016
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Maintained documentation on tests performed in lab.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Oversaw items in inventory and reordered before supplies diminished.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
Education
Associate of Science - Criminal Justice
Clark State Community College
Springfield, OH05.1994
Skills
- Root Cause Analysis
- Quality Assurance
- Customer Relations
- Quality Assessment
- Management collaboration
- Manual Dexterity
- Technical communication
- Goal Setting
- Problem-solving aptitude
Timeline
Senior Opts Specialist
Assurant Mortgage Solutions
03.2017 - Current
Lead Lab Assistant
Madison Hospital
02.2015 - 03.2016
Associate of Science - Criminal Justice
Clark State Community College
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