Holden Kearney
Pekin
Summary
Attentive Customer Service professional with 10 years of experience facilitating communication in Manufacturing, Retail, and Medical settings. Strong multi-tasking and technical troubleshooting ability.
Overview
8
8
years of professional experience
Work History
Front Office Assistant
OSF Cardiovascular Institute
09.2024 - 01.2025
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for patients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated patient information in database for accuracy.
- Increased patient retention by providing exceptional service while managing check-in and check-out processes.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Trained and supervised employees on office policies and procedures.
- Streamlined front office operations, contributing to more organized and welcoming environment for visitors.
- Improved team morale and office culture by recognizing birthdays and special events, fostering sense of community.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
- Managed inventory supplies, reducing waste and ensuring availability of essential materials for daily operations.
Telecommunications Operator
OSF HealthCare
01.2022 - 09.2024
- Making outgoing calls to patients and reminding them of accurate appointment time, bringing current and up to date medications, and any type of testing
- Communication and quick understanding of situations is key in this position as I have to relay information accurately especially in the case of emergencies where thorough and clear teamwork is necessary.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Operated computers and fax machines to send and receive messages to customers and coworkers.
- Maintained detailed records of interactions with customers for future reference and problem resolution assistance.
EVS Tech
OSF ST. Francis medical center
06.2021 - 01.2022
- Performed deep-cleaning projects as needed to maintain optimal cleanliness throughout the facility over time.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Cleaned, removed and properly disposed of biohazardous substances in accordance with OSHA and health regulations.
- Assisted in emergency situations requiring immediate attention or cleanup, demonstrating adaptability under pressure.
- Collaborated with other EVS technicians to ensure comprehensive cleaning coverage in all assigned areas.
Online Grocery Pickup
Hy-Vee, Inc.
03.2020 - 06.2021
- Worked productively with customers to meet order requirements and service expectations.
- Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
- Participated in regular team meetings to discuss operational improvements, share feedback, and address any challenges faced in daily tasks.
- Collaborated with team members to streamline the order process, resulting in improved productivity.
- Managed customer service inquiries and complaints for customer satisfaction.
Order Picker/Forklift Operator
G&D Integrated
10.2019 - 12.2019
- Pulled orders throughout the warehouse using an order picker/forklift and delivering them to their proper stations for assembly.
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
Sales Associate
Lowe's
10.2017 - 10.2019
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged with customers to effectively build rapport and lasting relationships.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Flooring Installer
Carpet Weaver's
04.2017 - 06.2018
- Utilized saws, nail guns and routers to safely complete flooring installation projects.
- Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed.
- Applied adhesive substances to properly secure flooring and support longevity.
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
- Worked effectively in fast-paced environments.
Education
GED - General Studies
Pekin Community High School
Pekin08.2019
Skills
- Message Logging
- Professional Communication
- Materials Handling
- Environmental Services
- Telecommunication
- MS Office
- Records Maintenance
- Decision-Making
- Attention to Detail
- Critical Thinking
- Data entry
- Medical terminology
Timeline
Front Office Assistant
OSF Cardiovascular Institute
09.2024 - 01.2025
Telecommunications Operator
OSF HealthCare
01.2022 - 09.2024
EVS Tech
OSF ST. Francis medical center
06.2021 - 01.2022
Online Grocery Pickup
Hy-Vee, Inc.
03.2020 - 06.2021
Order Picker/Forklift Operator
G&D Integrated
10.2019 - 12.2019
Sales Associate
Lowe's
10.2017 - 10.2019
Flooring Installer
Carpet Weaver's
04.2017 - 06.2018
GED - General Studies
Pekin Community High School
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