Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hillel Zalcman

Hertzog 8, Rehovot, Israel

Summary

Experience in the industry of multidisciplinary machine in the world of innovation (mainly High-tech).

Knowledge vary between support and engineering to management support and project management.

Define, as engineer, projects to improve operation process and save money to the machine integration cycle (second source, solve problems, improve manufacturing process)

As manager, creating the collaboration between the discipline groups to create best solution base on customer and company needs, leading teams to clear conclusions and action plan in problem solving. Vary knowledge with different engineering discipline and customer facing side, able to work close with all company discipline to crate customer success story and meet company goals.

I'm ISO 9001 certified auditor and also submit a startup company to ISO certification

In my personal life I'm a maraton and Triathlon runner . The focus that I'm using during a training to marathon I'm trying to bring to my professional life

Overview

19
19
years of professional experience

Work History

NPI Program Manager

Applied Materials
08.2022 - Current
  • Manufacturing cycle time review, align schedule to reduce waste
  • Manage improvement process DFx (Design For Manufacturability, service ...)
  • Define High Volume manufacturing to optimize integration process
  • Establish process supplier to end of integration to Defining ops integration process

Regional Customer Support Manager

Applied Materials
04.2017 - 08.2022
  • Managing an customer support operation site with above 100 support Eng world wide
  • Define service methode and control service contracts for 5 platform in R&D site and High volume sites, contorl Team size, Spare parts, proficiency, etc.)
  • Meet customer goal of above 95% up-time, with above 300 hours between faliures (MTBI)
  • Customer facing, customer periodic and per need review to define the open issue and align solutions

Senior supplier engineer, Manager, Quality Manager

Applied Materials
05.2013 - 05.2017
  • Manage Supplier transition projects, creating sourcing felxability by having 2 or more supplier to critical modules
  • Audit suppliers during NPI modules implementation achiving reduction of none conformence quality issue by >50%
  • Training supplier with Applied methods (problem solving, vacuum clean enviroment and more)
  • Driving design and process changes to improve manufacturing reducing qualityissue by

Manufacturing Enginnering & Quality Manager

Atlantium
04.2009 - 04.2013
  • Established assembly manufacturing selection improving cost and technical capability
  • Initiate Lab testing in the factory to certify the products ofor intenational safety certification
  • Customer quality management, define and run survay to improve customer sutisfection
  • Create and manage organization process in R&D and manufacturing
  • Managing ISO9001 standard and yearly audits

System Eng. & Customer Support Eng

Applied Materials
04.2004 - 04.2009
  • Performed installations and upgrades to tools on customer site
  • Delivered Tier 3 support for problem identification, diagnosis and issue resolution.
  • Support system design and field upgrade
  • Documented system configuration, mapping and processes
  • Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components
  • Develop support capability on tool (calibration, data collection, and diagnostic)
  • Automated data collection activities to increase productivity

Education

MBA -

Israeli Open University
Tel Aviv, TA
2017

Bachelor of Science - Mechanichal engineering

Tel Aviv University
Tel Aviv, TA
2013

Skills

  • Customer Satisfaction
  • Business Process Support
  • Operational Efficiency
  • Strategic Vision
  • Customer Needs Assessments
  • Quality Assurance
  • Status Updates
  • Professional Relationships
  • Employee Engagement

Timeline

NPI Program Manager

Applied Materials
08.2022 - Current

Regional Customer Support Manager

Applied Materials
04.2017 - 08.2022

Senior supplier engineer, Manager, Quality Manager

Applied Materials
05.2013 - 05.2017

Manufacturing Enginnering & Quality Manager

Atlantium
04.2009 - 04.2013

System Eng. & Customer Support Eng

Applied Materials
04.2004 - 04.2009

MBA -

Israeli Open University

Bachelor of Science - Mechanichal engineering

Tel Aviv University
Hillel Zalcman