Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Hillary Rubenacker

Mount Pulaski

Summary

Versatile professional with a proven track record at State Farm, enhancing underwriting strategies and reducing processing errors. Excelled in roles requiring critical thinking and teamwork, notably improving decision-making and client relations. Trained and led teams, significantly boosting efficiency and customer satisfaction. Highly active and always volunteering with my current team. I'm a Change Ambassador and Live Well Be Well Champion.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Underwriting Service Assistant

State Farm
03.2023 - Current
  • Maintained an up-to-date understanding of market trends, providing valuable insights for improving underwriting strategies.
  • Played a pivotal role in the reduction of processing errors by implementing rigorous quality control measures throughout all stages of the underwriting process.
  • Supported underwriters in risk assessments, leading to improved decision-making and business outcomes.
  • Conducted thorough document reviews for accuracy, ensuring compliance with company policies and industry regulations.

Activity Director

The Christian Village
04.2020 - 03.2023
  • Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
  • Planned resident outings and special events to mark holidays and celebrate special occasions.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Developed strong relationships with residents and their families, fostering a supportive community environment.
  • Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
  • Trained new activity staff members on program development procedures and best practices for engaging diverse populations of older adults.
  • Maintained running inventory of supplies and purchases to monitor budget expenditures.
  • Coordinated special events such as holiday celebrations or themed parties to enhance overall quality of life within the community setting.
  • Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
  • Supervised Activities Assistant and conducted performance evaluations.
  • Monitored budget and expenditures, keeping facility within budget.

CNA

The Christian Village
08.2013 - 04.2020
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.

Hostess Trainer

Cracker Barrel
10.2011 - 08.2013
  • Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
  • Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
  • Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
  • Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
  • Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
  • Facilitated seamless transitions between shifts by effectively communicating pertinent information regarding reservations and special requests with incoming staff members.
  • Improved team communication by implementing a weekly meeting to address concerns and share updates.
  • Implemented strategies to reduce wait times for guests during busy periods, increasing overall satisfaction levels.

Education

High School Diploma -

Mount Pulaski High School
Mount Pulaski, IL
05-2012

Skills

  • Teamwork and collaboration
  • Sales support
  • Customer service
  • Team leadership
  • Active listening
  • Critical thinking
  • Problem resolution
  • Time management
  • Client relations
  • Professional telephone demeanor
  • Staff training and development
  • Decision-making

Accomplishments

  • Supervised team of 8 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • First Aid Certification - American Red Cross or American Heart Association.
  • Certified Nursing Assistant (CNA) - State Boards of Nursing.

Timeline

Underwriting Service Assistant

State Farm
03.2023 - Current

Activity Director

The Christian Village
04.2020 - 03.2023

CNA

The Christian Village
08.2013 - 04.2020

Hostess Trainer

Cracker Barrel
10.2011 - 08.2013

High School Diploma -

Mount Pulaski High School

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Hillary Rubenacker