Hiley Butler
Eldorado
Summary
Compassionate professional in personal care, known for high productivity and efficient task completion. Possess specialized skills in elderly support, disability care, and health monitoring. Excel using empathy, communication, and time management to enhance client well-being and comfort.
Overview
29
29
years of professional experience
Work History
DSP
SRA
Eldorado
08.2023 - Current
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Maintained detailed records of services performed on clients.
- Contributed to case reviews of client status and progress.
Hucks Fuel Station
Hucks Gas Station
Eldorado
03.2023 - 08.2023
- Recognized by management for providing exceptional customer service.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment. Frying chicken , making donuts,making pizza and other foods.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated equipment and machinery according to safety guidelines.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Customer Service Operator
Star tek call center
Decatur
07.2006 - 08.2008
- Provided top quality control and eliminated downtime to maximize revenue.
- Developed strategies for more effective sales techniques.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Upsold additional products or services when appropriate during calls and interactions with customers.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Strengthened customer retention by offering discount options.
- Performed cashier duties such as accepting payments for goods purchased.
- Supported sales team members to drive growth and development.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Surpassed sales goals through implementation of successful marketing strategies.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Navigated through computer systems to review information and respond appropriately to callers.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Prevented key account losses by researching discrepancies and correcting problems.
- Educated customers on product offerings available for purchase.
- Followed communication procedures, guidelines, and policies when dealing with customers.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained records of customer interactions, process customer accounts, and file documents.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted with placement of orders, refunds, or exchanges as requested by customers.
- Contributed to team effort by accomplishing related results as needed.
- Mentored junior team members and managed employee relationships.
- Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Collected deposits or payments and arranged for billing.
- Provided accurate information on products and services to customers.
- Trained new employees in areas such as phone etiquette and basic job functions.
Johnson Janitorial
April Johnson
Altamont
02.2004 - 08.2006
- Conducted testing of software and systems to ensure quality and reliability.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Operated a variety of machinery and tools safely and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked effectively in team environments to make the workplace more productive.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked with cross-functional teams to achieve goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Daycare Provider
Self Employed Web
Shelbyville
03.1996 - 02.2004
- Managed multiple tasks simultaneously while demonstrating excellent time management skills.
- Dressed children and changed diapers.
- Kept records of daily observations and information about activities, meals served and medications administered.
- Instructed children in eating, resting and restroom habits.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Guided children through engaging and productive activities to foster fun learning environment.
- Employed positive guidance strategies to encourage children and improve behavior.
- Communicated with parents regarding their child's progress in the daycare program.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Supported children with special needs, adapting activities to meet diverse requirements.
- Managed snack time by ensuring healthy options were available while encouraging proper nutrition habits among the students.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Read aloud and played alphabet games to encourage early literacy.
- Provided additional support for special needs children including those with physical or mental disabilities.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Read books aloud to groups of children at story time each day as part of an early literacy initiative.
- Created a welcoming atmosphere by greeting each child warmly upon arrival every morning.
- Organized and planned age-appropriate reading, crafts, and music lessons.
- Developed age-appropriate lesson plans that included music, art, outdoor games, and reading stories.
- Identified signs of emotional or developmental problems in children to alert parents or guardians.
- Instilled discipline and maintained order with children by using simple and commanding directives.
- Observed and monitored children's play activities.
- Intervened quickly and appropriately when issues between children arose using positive behavior management techniques.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Adhered to strict confidentiality policies when discussing any information related to the children or families enrolled in the program.
- Encouraged creativity among students through open ended questions about their interests and ideas for projects or activities.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Collaborated closely with other daycare providers to create an effective team environment.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Developed and enforced positive strategies to encourage good behavior.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Supervised children during outdoor playtime to ensure safety at all times.
- Communicated with parents about daily activities and any concerning behaviors.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Demonstrated patience while working with young children who may have difficulty following directions or expressing themselves clearly.
- Developed and implemented lesson plans and activities for children of various ages.
- Enforced rules to teach good manners and maintain safe environment.
- Engaged in continuous professional development to stay current with early childhood education practices.
- Participated in parent meetings as needed to discuss individual student needs or concerns.
- Secured indoor and outdoor premises to protect children.
- Maintained records of attendance, meals served, naps taken and general behavioral observations throughout the day.
- Observed each child's individual needs and provided appropriate support accordingly.
- Organized and implemented activities to stimulate physical, emotional, intellectual, and social development of children in a daycare setting.
- Maintained daily records of activities, behaviors, meals, and naps.
- Ensured compliance with state regulations pertaining to health codes and safety standards within the facility.
- Cared for children in institutional settings.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Assisted teachers with administrative tasks such as filing paperwork or updating databases.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Conducted reading classes for children to build foundational knowledge.
- Sanitized toys and equipment on a daily basis to maintain cleanliness standards.
- Balanced schedules to promote optimal rest, play and educational periods.
- Provided nurturing and appropriate environment for children of various ages.
- Maintained organized and clean classroom and play areas.
- Recorded child behavior, food, and medication information for supervisors.
- Monitored playground areas for potential hazards such as broken glass or dangerous debris.
- Observed behavioral issues to alert parents or guardians.
- Introduced learning activities and imaginative play to teach children to explore.
- Assisted in potty training children while providing positive reinforcement when successful.
- Provided care for infants and toddlers by changing diapers, preparing meals, helping with nap times, and organizing playtime activities.
- Planned and implemented engaging activities to encourage creativity and expression.
- Assisted children in development of social, communication and problem-solving skills.
- Maintained safe play environment.
- Sanitized toys and tables to maintain clean, safe environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Some College (No Degree) -
SIC HARRISBURG
Champaign, ILSkills
- Client care
- Record keeping
- Health and safety
- Team collaboration
- Case management
- Customer service
- Time management
- Problem resolution
- Task prioritization
- Behavior management
- Safety compliance
- Equipment operation
- Effective communication
- Conflict resolution
- Creative problem solving
- Dressing assistance
- Relationship building
- Staff collaboration
- Client education
- Proper phone etiquette
- Feeding assistance
- Care plan implementation
- Personal care aide
- Active listening
- Spreadsheet management
- Medical appointment scheduling
- Organizational skills
- Resident care associate
- First aid training
- Teamwork and collaboration
- Light cleaning
- Teamwork
- Attentive to people
- Meal preparation
- Bedside care
- Physical strength
- Needs assessment
- Personal care aide (PCA)
- Errands
- Progress tracking
- Client records management
- Cultural sensitivity
- Wound care maintenance
- Coordination skills
- Direct care aide
- Basic nursing care
- Resident care partner
- CPR/AED
- Mobility assistance
- Personal care worker
- Cooking meals
- Exercise plan implementation
- Vital signs monitoring
- Laptop and tablet operation
- Ability to lift
- Self motivation
- Vitals monitoring and documentation
- Toileting assistance
- Bedside manner
- Certified in CPR/AED
- Grooming assistance
- Database management
- Problem identification
- Companionship
- Resident care associate (RCA)
- Filing and data archiving
- Chauffeuring
- Shopping and errands
- Crisis intervention
- Mental health understanding
- Heartsaver first aid (first aid)
- Excellent communication
- Team building
- Care planning
Timeline
DSP
SRA
08.2023 - Current
Hucks Fuel Station
Hucks Gas Station
03.2023 - 08.2023
Customer Service Operator
Star tek call center
07.2006 - 08.2008
Johnson Janitorial
April Johnson
02.2004 - 08.2006
Daycare Provider
Self Employed Web
03.1996 - 02.2004
Some College (No Degree) -
SIC HARRISBURG