ANGELA TREADWELL
Hanover Park
Summary
Dynamic Fraud Investigator with extensive experience at JPMorgan Chase, excelling in fraud detection and risk assessment. Proven ability to resolve complex cases and educate customers on identity theft prevention. Strong communication and analytical skills drive successful outcomes in high-pressure environments, ensuring compliance and protecting customer interests.
Overview
25
25
years of professional experience
Work History
Fraud Investigator, Sr. Specialist
JPMorgan Chase
Elgin
05.2015 - 11.2025
- Conduct in-depth investigations of credit card and checking account activity to identify and prevent fraudulent transactions and identity theft
- Analyze transaction patterns, behavioral data, and account history to detect suspicious activity and mitigate financial risk
- Documented and reported fraud cases in accordance with company policies and regulatory standards, ensuring compliance and thoroughness in investigations
- Partnered directly with customers to verify transactions and resolve fraud claims, securing compromised accounts and restoring customer trust
- Educated customers on identity theft prevention and credit protection, guiding them through reporting processes involving credit bureaus and the FTC to enhance awareness
- Maintain high accuracy and efficiency while managing multiple investigations simultaneously
- Customer Protection Group
Collections Specialist
JPMorgan Chase
Elgin
01.2012 - 05.2015
- Managed customer accounts to ensure timely payment of outstanding balances.
- Resolved delinquent accounts for customers by implementing tailored payment solutions
- Reviewed account statements to identify overdue payments and initiate collection efforts.
- Communicated with clients to resolve payment discrepancies and disputes.
- Educated customers on financial hardship programs to mitigate long-term credit impact
Fine Jewelry Customer Service Representative
JCPenney
Bloomingdale
10.2010 - 01.2012
- Provided personalized customer service, enhancing customer satisfaction and loyalty
- Assisted customers with product inquiries and store navigation.
- Resolved customer complaints effectively and efficiently.
- Processed transactions accurately using point-of-sale systems.
- Oversaw inventory management, transaction processing, and visual merchandising to optimize store presentation
Customer Service Cashier Supervisor
Value City Department Store
Streamwood
09.2000 - 05.2008
- Supervised front-end operations and trained staff to enhance service quality
- Resolved customer concerns while ensuring accurate cash handling to maintain customer trust
Education
Bachelor of Arts - Fine Art
Columbia College Chicago
Chicago, ILAssociate of Arts - Fine Art
Kennedy-King College
Chicago, ILSkills
- Fraud prevention
- Risk assessment
- Financial analysis
- Identity investigation
- Compliance management
- Pattern recognition
- Case documentation
- Customer safety
- Multitasking skills
- Teamwork
- Conflict management
- Effective communication
Timeline
Fraud Investigator, Sr. Specialist
JPMorgan Chase
05.2015 - 11.2025
Collections Specialist
JPMorgan Chase
01.2012 - 05.2015
Fine Jewelry Customer Service Representative
JCPenney
10.2010 - 01.2012
Customer Service Cashier Supervisor
Value City Department Store
09.2000 - 05.2008
Bachelor of Arts - Fine Art
Columbia College Chicago
Associate of Arts - Fine Art
Kennedy-King College