Hilary Woodward
Chicago
Summary
Experienced treatment coordinator for top Chicago general and cosmetic dental practice. Passionate for helping patients achieve their restorative and cosmetic dental goals. Skilled at dental insurance, maintaining and growing office production and proficient in Eaglesoft.
Overview
10
10
years of professional experience
Work History
Director of Operations
Signature Smile Arts
12.2024 - 11.2025
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and trained staff, established and monitored goals
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the owner of the practice
- Interceded between employees during arguments and diffused tense situations.
- Oversaw appointment scheduling and itinerary coordination
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Handle patient appointments and front-office duties, such as answering phones and greeting patients.
- Oversee patient records, ensuring they are up-to-date and organized.
- Supervise and evaluate office staff performance.
- Ensure excellent patient service and address any concerns.
- Maintain knowledge of HIPAA and other relevant compliance standards.
Front Desk Lead
Dentologie
11.2023 - 06.2024
Treatment Coordinator
The Chicago Dental Studio
05.2018 - 07.2023
- Created and presented all treatment plans
- Generating quarterly treatment plan reports
- Generating monthly referral and cosmetic reports
- Putting a huddle together for specialists including an endodontist, periodontist and oral surgeon
- Routine follow-up on unscheduled treatment
- Prioritizing the doctors schedules and making sure they were filled
- Assisting the doctors in the presentation of cosmetic consultations
- Handling disgruntled/difficult patients
- Ability to answer billing and insurance questions from patients
- Answering incoming calls
- Scheduling/rescheduling doctor and hygiene patients
- Checking patients in and out
- Updating patient information/forms
- Checking and responding to patient emails and texts
- Collecting patient payments/offer payment options when needed
- Keeping track of lab cases
- Confirming patients
- General dentist huddle
- Proficient in Eaglesoft
Server
Tavern on Rush
04.2016 - 08.2019
Education
Western Illinois University
Macomb05.2008
Skills
- Decision Making
- Problem Solving
- Conflict Resolution
- Critical thinking and problem solving
- Teamwork
- Time Management
- Leadership Skills
- Communication
- Adaptability
- Microsoft Office
- Fast Learner
- Ability to Work Under Pressure
- Ability to Work in a Team
- Communication Skills
- Effective Time Management
- Customer Service
- Ability to Multitask
- Excelled in Eaglesoft, Dentrix Ascend and CareStack
Timeline
Director of Operations
Signature Smile Arts
12.2024 - 11.2025
Front Desk Lead
Dentologie
11.2023 - 06.2024
Treatment Coordinator
The Chicago Dental Studio
05.2018 - 07.2023
Server
Tavern on Rush
04.2016 - 08.2019
Western Illinois University