Summary
Overview
Work History
Education
Skills
Websites
MILITARY EXPERIENCE
Timeline
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Hezi Rosenstark

Strategic Operations & Technical Solutions Leader

Summary

Dynamic professional specializing in operations and technical solutions, with hands-on experience in SaaS support, solutions engineering, workflow automation, and managing collaborative projects across teams. Rapidly promoted to leadership roles by delivering impactful integrations, process optimizations, and internal tools that boost efficiency and quality. Skilled in understanding user and customer needs and experiences, with a systems thinking and process design approach. Actively seeking roles to leverage these skills to drive innovation and operational success.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Head of Customer Support

CallMarker LTD
01.2024 - 07.2025
  • Led recruitment, onboarding, and technical training, developing materials to enhance team efficiency.
  • Collaborated with the CEO, CTO, and CRO on product strategy, translating customer insights into actionable proposals.
  • Architected and implemented complex client integrations across multiple platforms.
  • Designed internal automations to improve workflows and inter-team communication.
  • Managed escalations, ensuring detailed documentation, and prioritized resolutions.

Tier 1 Customer Support Representative

CallMarker LTD
03.2023 - 01.2024
  • Provided advanced technical support, designed automations, and integrated systems for clients.
  • Developed a deep understanding of the client lifecycle, optimizing usage to enhance efficiency.
  • Participated in technical sales conversations, clarifying integration feasibility and processes.

Small Business Owner

Hahummus Hanoded
03.2020 - 09.2023
  • Founded and managed a food truck business, overseeing operations, marketing, and financial management.
  • Executed business development strategies, boosting client acquisition, and retention.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.

Education

Bachelor of Arts - Business And Economics

The Hebrew University of Jerusalem
Jerusalem, JM
04.2001 -

Skills

  • Customer Support & Success Operations

  • Business Process Optimization

  • Systems & API Integration Expertise

  • Solutions Design & Technical Troubleshooting

  • User Engagement & Experience Enhancement

  • Technical Documentation & Knowledge Base Development

  • Project Management & Agile Methodologies

MILITARY EXPERIENCE

COMBAT STAFF SERGEANT Jul 2011 – Jul 2014 Served as a platoon sergeant responsible for the leadership, training, and overall combat readiness of Marines. Managed the usage of detection equipment and systems essential for air-ground combat operations. Possessed excellent leadership skills, organizational skills, and an undying want to get the job done.

Timeline

Head of Customer Support

CallMarker LTD
01.2024 - 07.2025

Tier 1 Customer Support Representative

CallMarker LTD
03.2023 - 01.2024

Small Business Owner

Hahummus Hanoded
03.2020 - 09.2023

Bachelor of Arts - Business And Economics

The Hebrew University of Jerusalem
04.2001 -
Hezi RosenstarkStrategic Operations & Technical Solutions Leader