Dynamic professional specializing in operations and technical solutions, with hands-on experience in SaaS support, solutions engineering, workflow automation, and managing collaborative projects across teams. Rapidly promoted to leadership roles by delivering impactful integrations, process optimizations, and internal tools that boost efficiency and quality. Skilled in understanding user and customer needs and experiences, with a systems thinking and process design approach. Actively seeking roles to leverage these skills to drive innovation and operational success.
COMBAT STAFF SERGEANT Jul 2011 – Jul 2014 Served as a platoon sergeant responsible for the leadership, training, and overall combat readiness of Marines. Managed the usage of detection equipment and systems essential for air-ground combat operations. Possessed excellent leadership skills, organizational skills, and an undying want to get the job done.