Hetalben Patel
Des Plaines
Summary
Dynamic professional with experience at Dunkin' Donuts, excelling in customer satisfaction and operational efficiency. Skilled in active listening and multitasking, I consistently personalized service, enhancing customer loyalty. As a Preschool Teacher, I fostered a nurturing environment, utilizing problem-solving skills to support diverse learning needs and promote student growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cashier
Dunkin' Donuts
Des Plaines
08.2018 - Current
- Processed returned merchandise by strictly following store return and exchange procedures.
- Answered phone calls to assist customers with questions and orders.
- Counted and balanced cashier drawers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Learned roles of other departments to provide coverage and keep store operational.
Preschool Teacher
Shri. Saraswati Vidhyamandir
Unjha
06.2013 - 05.2018
- Assisted in providing a safe and secure environment for children.
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Monitored student progress to ensure cooperation and growth.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Organized educational materials and resources to create an engaging learning environment.
- Met with parents to discuss child behavior and academic progress.
Education
Master of Arts -
Hemchandracharya North Gujarat University
Patan, India01-2005
Bachelor of Arts -
Hemchandracharya North Gujarat University
Patan, India06-2000
Skills
- Active listening
- Time management
- Problem solving
- Team collaboration
- Task prioritization
- Attention to detail
- Honest and dependable
- Multitasking
Languages
Gujarati
Native/ Bilingual
Hindi
Native/ Bilingual
Certification
Beautician-Professional Diploma Course (India)
Timeline
Cashier
Dunkin' Donuts
08.2018 - Current
Preschool Teacher
Shri. Saraswati Vidhyamandir
06.2013 - 05.2018
Master of Arts -
Hemchandracharya North Gujarat University
Bachelor of Arts -
Hemchandracharya North Gujarat University
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