Heriberto Hernandez
Joliet
Summary
Technically-inclined professional with a strong foundation in hardware assembly, network troubleshooting, and software management. Currently transitioning into an IT career with hands-on experience managing POS systems for multiple locations and performing hardware upgrades. Dedicated to solving technical challenges through logical troubleshooting and clear communication. Currently pursuing CompTIA A+ certification.
Overview
2026
2026
years of professional experience
Work History
Office Clerk / Personal Assistant
Ta Canijo Inc
Joliet
01.2024 - Current
- Technical Support: Serve as the primary point person for troubleshooting technical issues with office equipment, including printers and computers.
- Systems Administration: Manage and troubleshoot Point of Sale (POS) systems for 12 locations, including backend menu updates and technical error resolution.
- Network Management: Successfully renamed and reorganized network printers using IP web interfaces to improve office efficiency and device identification.
- Administrative Operations: Screen phone calls and emails, prioritizing messages and responding on behalf of the executive as needed.
- Information Management: Handle confidential information with high discretion while maintaining professional standards.
- Financial Tracking: Manage expense reports by accurately tracking receipts and reconciling expenses for timely reimbursement.
- Records Management: Maintain organized physical and digital filing systems to ensure easy retrieval of documents.
- Data Accuracy: Perform data entry tasks with a high level of accuracy and attention to detail.
Line Cook
Lock and Mule by Tangled Roots Beverage Company
Lockport
01.2021 - Current
- Quality Control: Prepare and cook a variety of dishes according to recipes, quality standards, and presentation guidelines.
- Logistics & Inventory: Manage food inventory and ensure proper storage and rotation of ingredients to minimize waste.
- Operational Excellence: Operate various kitchen equipment such as grills, fryers, and ovens while ensuring proper functioning.
- Leadership & Training: Assist in training new line cooks on cooking techniques, recipe execution, and safety procedures.
- Performance Under Pressure: Work efficiently during busy service periods to meet customer demands without compromising quality.
- Workplace Standards: Maintain a clean and organized workstation, following strict sanitation guidelines.
Customer Service Representative
La Michoacana Premium
Joliet
2018 - 2020
- Resolved customer inquiries and complaints with empathy and efficiency.
- Provided support to customers through the phone.
- Assisted customers in navigating product features and services effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and support.
- Provided high-volume customer service, resolving inquiries with a professional attitude, and managing cash transactions.
Education
High School Diploma -
Joliet Central High School
Joliet, IL05-2018
Skills
- Operating systems: Windows and macOS
- Mobile OS troubleshooting
- Hardware assembly and upgrades
- Peripheral setup
- Networking: printer management
- Network troubleshooting
- Router configuration
- Connectivity troubleshooting
- Software: Microsoft Office Suite
- Software: AutoCAD
- POS backend management
- Web deployment
- Task prioritization
- Time management
- Organizational skills
- Attention to detail
- Document management
Pc Technical Projects
- Hardware Assembly, Successfully built three custom desktop PCs from individual components, ensuring optimal thermal management and system stability.
- System Maintenance, Regularly perform hardware refreshes, including storage expansion and GPU installations.
- Network Support, Act as the primary technical support for home networking, managing router configurations and connectivity resets.
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Office Clerk / Personal Assistant
Ta Canijo Inc
01.2024 - Current
Line Cook
Lock and Mule by Tangled Roots Beverage Company
01.2021 - Current
Customer Service Representative
La Michoacana Premium
2018 - 2020
High School Diploma -
Joliet Central High School