Henry Usry
Lombard
Summary
Skilled Technician with a proven track record at Dependable Building Services, enhancing equipment lifespan and customer satisfaction through expert troubleshooting and preventive maintenance. Demonstrates exceptional attention to detail and customer service skills. Achieved significant improvements in system efficiency and reliability by mastering new technologies and implementing strategic maintenance protocols.
Overview
7
7
years of professional experience
Work History
Technician
Dependable Building Sevices
04.2020 - 01.2025
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
Technician
Fiebrandt Heating & Cooling
01.2019 - 04.2020
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
Technician
Air Pros Mechanical
10.2017 - 01.2019
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
- Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
Education
HVAC - HVAC
ETI
Willowbrook, IL10.2017
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Troubleshooting
- Installation and repair
- Maintenance and repairs
- Quality control
- Mechanical Knowledge
- Preventive Maintenance
- Documentation and reporting
- Equipment maintenance
- Work Planning and Prioritization
- Customer interaction
- System troubleshooting
- Heavy lifting
- Equipment Repair
- Deadline oriented
- OSHA compliance
- Team Training
- Safety Equipment
- Product Inspections
- Electrical repair
- Schematic reading
References
Referred By Steve Todorov 815-979-5616
Lee Workheiser 919-628-9972
Juan Leal 630-220-7306
Nathan Phillips. 847-456-9988
Timeline
Technician
Dependable Building Sevices
04.2020 - 01.2025
Technician
Fiebrandt Heating & Cooling
01.2019 - 04.2020
Technician
Air Pros Mechanical
10.2017 - 01.2019
HVAC - HVAC
ETI
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