Henry Olivas
Aurora,IL
Overview
11
11
years of professional experience
Work History
Sales Associate
Menards Inc. - Home Improvement
06.2019 - Current
- Designed and estimated 10-30 residential projects per month (decks, patios, retaining walls, doors, windows, etc.) using specialized software tools.
- Engaged with 10–15 customers weekly, building rapport and fostering long-term client relationships.
- Conducted quality checks on hundreds of incoming materials weekly, ensuring compliance with company standards.
- Consistently achieved sales goals, contributing to a 10% increase in monthly revenue through strong product knowledge and persuasive selling techniques.
Shift Supervisor
Dunkin' Donuts/Baskin Robbins
09.2014 - 03.2019
- Provided ongoing support to 4-8 employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Resolved 20 customer complaints per week, implementing solutions to maintain 100% customer satisfaction.
- Served as a liaison between employees and upper management, effectively reducing misunderstandings by about 20%.
- Maintained a 0% employee turnover rate over 2 years by fostering a positive work environment and addressing staff concerns promptly.
Front/Back of the House
Panda Express
04.2016 - 06.2017
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing 3-5 orders simultaneously without sacrificing quality or presentation.
- Checked for quality, kept track of old and new items, and rotated stock to conserve freshness.
Education
Bachelor of Science - Electrical Engineering
Northern Illinois University
Dekalb, IL05-2026
Associate of Science - Engineering
Waubonsee Community College
Sugar Grove, IL05-2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Multi-tasking strength
- Relationship building
- Product sales
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Soccer
- Basketball
- Gym Workouts
- Music
- Gaming
Timeline
Sales Associate
Menards Inc. - Home Improvement
06.2019 - Current
Front/Back of the House
Panda Express
04.2016 - 06.2017
Shift Supervisor
Dunkin' Donuts/Baskin Robbins
09.2014 - 03.2019
Bachelor of Science - Electrical Engineering
Northern Illinois University
Associate of Science - Engineering
Waubonsee Community College