Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Henry Olivas

Aurora,IL

Overview

11
11
years of professional experience

Work History

Sales Associate

Menards Inc. - Home Improvement
06.2019 - Current
  • Designed and estimated 10-30 residential projects per month (decks, patios, retaining walls, doors, windows, etc.) using specialized software tools.
  • Engaged with 10–15 customers weekly, building rapport and fostering long-term client relationships.
  • Conducted quality checks on hundreds of incoming materials weekly, ensuring compliance with company standards.
  • Consistently achieved sales goals, contributing to a 10% increase in monthly revenue through strong product knowledge and persuasive selling techniques.

Shift Supervisor

Dunkin' Donuts/Baskin Robbins
09.2014 - 03.2019
  • Provided ongoing support to 4-8 employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Resolved 20 customer complaints per week, implementing solutions to maintain 100% customer satisfaction.
  • Served as a liaison between employees and upper management, effectively reducing misunderstandings by about 20%.
  • Maintained a 0% employee turnover rate over 2 years by fostering a positive work environment and addressing staff concerns promptly.

Front/Back of the House

Panda Express
04.2016 - 06.2017
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing 3-5 orders simultaneously without sacrificing quality or presentation.
  • Checked for quality, kept track of old and new items, and rotated stock to conserve freshness.

Education

Bachelor of Science - Electrical Engineering

Northern Illinois University
Dekalb, IL
05-2026

Associate of Science - Engineering

Waubonsee Community College
Sugar Grove, IL
05-2022

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Multi-tasking strength
  • Relationship building
  • Product sales

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Interests

  • Soccer
  • Basketball
  • Gym Workouts
  • Music
  • Gaming

Timeline

Sales Associate

Menards Inc. - Home Improvement
06.2019 - Current

Front/Back of the House

Panda Express
04.2016 - 06.2017

Shift Supervisor

Dunkin' Donuts/Baskin Robbins
09.2014 - 03.2019

Bachelor of Science - Electrical Engineering

Northern Illinois University

Associate of Science - Engineering

Waubonsee Community College

Similar Profiles

CREATE PROFILE
Henry Olivas