Leading the office while being responsible for a majority of the patient growth and production of doctors/hygienists and play a pivotal role in running a complex and dynamic business.
Review schedule to identify weak points and areas for improvement.
Handle all social media and marketing.
Work closely with Dr. Diehl to renegotiate fee schedules and network status.
Review all treatment plans with patients while scheduling accordingly to maximize Dr. Diehl’s time.
Ensure AR is reviewed on a continuous basis.
Conduct monthly meetings to discuss goals, wins, and shortcomings
Ensure the office stays within the monthly budget for supplies, etc
(curveHero software)
Director of Marketing and Communications
ADVANCED ENDODONTICS OF CHICAGO
06.2021 - 06.2022
Developed pricing strategies to balance office objectives and patient satisfaction
Formulated, directed, and coordinated marketing activities and policies to promote three offices and their services
Handled all in person interactions between staff and referring offices to ensure a professional, and genuine relationship
Planned several events with numerous doctors, and their staff, to strengthen relationships and gain trust
Plan all Team Building activities to keep team members engaged, and prevent burnout
Travel amongst numerous neighborhoods surrounding three offices promoting the business
Office Manager
SWEET TOOTH DENTISTRY
06.2019 - 06.2021
Driving profitable sales growth by planning and executing office direction through standard operating procedure execution in the office
Keeping the staff comfortable and excited to come to work by having monthly themes and games to engage everyone and develop teamwork
Run payroll
Onboard all new hires and assign daily tasks
Collect from insurance companies and from patients
Handle all Social Media and Marketing
Pay all bills due, and handle building maintenance/repairs
Conducted performance reviews for staff employees
(Open Dental Software)
Patient Care Coordinator
DENTOLOGIE
05.2017 - 06.2019
Greet and Check in patients
Open and close office
Verify all patients insurance, post insurance into Open Dental and pursue insurance payment
Train all new team members on all aspects of office
Translate for Spanish speaking patients
Coordinate payments and schedules for referring doctors
Conduct weekly and monthly meetings to discuss progress, goals, and mission statements
Report to CEO and COO on productivity of office and new assignments