Henrietta Onyekwe
Chicago
Summary
Dedicated Care Professional with experience at Custom Home Care, excelling in elderly care and patient companionship. Recognized for enhancing patient satisfaction through effective problem-solving and active listening. Skilled in managing challenging behaviors with empathy while ensuring compliance with HIPAA regulations. Committed to creating a safe and supportive environment for all patients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Care Professional
Custom Home Care
2716 W Peterson Ave, Chicago, IL 60659
01.2022 - Current
- Contributed to a positive work environment through effective teamwork and open communication with colleagues.
- Maintained compliance with all regulations pertaining to confidentiality, privacy, and documentation requirements within the caregiving profession (HIPAA)
- Ensured a clean, safe environment for patients by following infection control protocols and maintaining proper hygiene practices.
- Successfully managed challenging behavioral situations by utilizing de-escalation techniques rooted in empathy.
- Improved patient satisfaction by addressing concerns promptly and escalating issues as necessary to supervisory staff.
- Provide direct care, including:
- Assisting with daily living activities (ADLs) such as bathing,dressing, and grooming.
- Transferring patients using proper lifting techniques.
- Assisting with toileting and incontinence care.
- Providing emotional support and comfort for patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with self-administered medications through hand on hand technique.
- Take and record patient's vital signs and report any abnormalities to the nurse in charge.
Education
Social Work
Indiana Wesleyan University
Marion, IN12-2026
High School Diploma -
Reagan Memorial Girls Secondary School
Lagos - Nigeria09-1989
Skills
- Active listening skills
- Computer literate
- Assertiveness
- Respectful and compassionate
- Problem-solving
- Time management
- Elderly care
- Daily living assistance
- Dependable and responsible
- Dementia care
- Patient companionship
Certification
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
- Certified Nursing Assistant (CNA)
Timeline
Care Professional
Custom Home Care
01.2022 - Current
Social Work
Indiana Wesleyan University
High School Diploma -
Reagan Memorial Girls Secondary School