Hellen Mutale
Chicago
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Care Assistant
Private Care
12.2023 - 07.2025
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with self-administered medications.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Completed regular check-ins and progress report for each client.
Education
No Degree - Human Resource Business Management
ABMA
UK05-2011
Skills
- Personal care assistance
- Documentation
- Emotional resilience
- Problem-solving
- Patient care and companionship
- Strong ethics
- Active listening
- Care plan management
Certification
Human resource business management
IELTS
Timeline
Care Assistant
Private Care
12.2023 - 07.2025
No Degree - Human Resource Business Management
ABMA
Human resource business management
performance management, employee relations, administration training and development.
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