Heli Bichkov
NOC Engineer
Rishon LeZion
Summary
I'm a self-motivated and tech-savvy with a strong foundation in networking (CCNA), Linux systems, and SQL databases. Familiarity with network monitoring tools and IT environments, including Dynatrace, virtual machine, Active Directory, Control-M, and Microsoft servers. I'm dedicated to continuous learning and delivering high-quality support in mission-critical operations. A dependable and adaptable team player, I thrive in high pressure environments and excel in multitasking, prioritization, and effective communication.
Skills
Critical thinking and problem solving
Highly motivated and fast learner
Ability to work effectively under pressure
Providing 24/7 availability and support
Strong time management and multitasking skills
Excellent communication skills
EDUCATION
Udemy
- Cisco CCNA 200-301 – The Complete Guide to Getting Certified, by Neil Anderson.
- SQL - Introduction to SQL with MySQL.
- Linux - Introduction to Linux.
- Microsoft Excel - Excel from Beginner to Advanced.
ARMY
2013 — 2015
Coordinator of Information and Communications Technology at Home Front Command - SAP Software.
Responsible for ICT warehouse inventory using SAP software, overseeing ICT resource control. Planning reservists before malfunctions occur by working with diverse teams.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Kitchen Manager
Chef's restaurant
01.2019 - Current
- Excellent troubleshooting and diagnosis capabilities.
- Improved team tasks and work procedures.
- Providing daily availability (24/7).
- Successfully managed a team of 20 employees in all aspects.
- Responsible for the continuity of the business and reporting directly to the owners.
Sous-chef and Team Leader
01.2017 - 01.2019
- Customer-oriented and committed to providing excellent customer service.
- Working well in a highly pressured environment.
- Managing the shift while collaborating with other teams.
- Excellent communication skills and teamwork.