Helena Schwalb
Normal
Overview
5
5
years of professional experience
Work History
Receptionist
Illinois State University
10.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Server
Chili's
03.2021 - 08.2022
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Prepared and served food and beverages to customers
- Greeted and accommodated guests, building positive experience from first interaction
- Processed payments and completed register transactions accurately
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Informed kitchen of special dietary needs or requests, delivering personalized meal options
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
Receptionist
Supercuts
06.2020 - 12.2020
- Provided typing, word processing, and clerical support and assisted with special projects
- Assisted with administrative tasks such as filing documents, copying materials
- Greeted visitors warmly and ensured they had a positive experience
- Met merchandising standards by keeping store stocked and products faced.
Sales Associate
Journey's
08.2019 - 03.2020
- Encouraged customers to make additional purchases and suggested relevant items
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Kept work area clean, organized and free of clutter at all times
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
Education
Bachelor's In Marketing Candidate -
Illinois State University
Normal, IL06.2025
Skills
- Quality Control
- Sales Expertise
- Guest Relations
- Time Management
- Special Dietary Requirements
- Check Payment Processing
- Food Sales and Promotion
Volunteer Experience
Volunteer, Springfield Art Association, Springfield, IL, 01/01/19, 03/01/20
Timeline
Receptionist
Illinois State University
10.2023 - Current
Server
Chili's
03.2021 - 08.2022
Receptionist
Supercuts
06.2020 - 12.2020
Sales Associate
Journey's
08.2019 - 03.2020
Bachelor's In Marketing Candidate -
Illinois State University
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