Helena Daza
Romeoville
Summary
Healthcare professional with extensive experience in clinical operations and consultative selling. Proven track record of driving revenue growth and enhancing patient retention through effective relationship management and cross-team collaboration. Seeking a leadership position to leverage expertise in retail account strategy and partner engagement within the health and dental sectors.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Registered Dental Hygienist
Naperville Dental Specialists/ Heartland Dental
Naperville
05.2024 - Current
- Cultivated strong patient rapport through exceptional communication and education, fostering trust and loyalty.
- Delivered personalized high-efficiency care to diverse patient populations within a multidisciplinary setting.
- Presented treatment plans and product recommendations, employing a consultative approach to raise acceptance rates.
- Collaborated with specialists and administrative teams to improve patient experiences and increase retention rates.
- Achieved highest monthly production and dental product sales within hygiene team.
Travel Hygienist
Ondiem Staffing Agency
Romeoville
12.2023 - 04.2024
- Delivered patient-focused preventive care and periodontal maintenance across multiple dental offices.
- Adapted to diverse team environments and software systems to enhance collaboration.
- Supported dental offices in maintaining productivity and continuity of care during staffing transitions.
Dental Hygienist
Grove Dental Associates
Bolingbrook
01.2021 - 01.2023
- Educated patients on treatment plans, increasing acceptance and follow-through rates.
- Delivered exceptional care to 10-12 patients daily, encouraging preventive care and product utilization.
- Coordinated care between clinical and administrative teams to improve operational efficiency.
Periodontal Surgical Assistant
Grove Dental Associates
Bolingbrook
01.2015 - 01.2021
- Provided chairside assistance during surgical cases, ensuring smooth operations and patient comfort.
- Executed post-operative care protocols to facilitate patient recovery and satisfaction.
- Managed supply inventory for surgical cases to optimize efficiency and resource availability.
- Maintained accurate scheduling documentation and client communications to enhance operational flow.
Life Insurance Producer
Transamerica Life Insurance Company
Oak Brook
01.2013 - 01.2014
- Educated clients on life insurance and financial protection options, ensuring compliance with state regulations.
- Developed strong interpersonal and communication skills through consultations and policy presentations.
- Gained valuable experience in healthcare administration through direct client interactions.
Lead Dental Assistant
Bolingbrook Dental Care
Romeoville
01.2008 - 01.2013
- Trained and supervised new dental assistants, resulting in 100 percent proficiency within one month.
- Managed inventory of dental supplies, ensuring availability to support efficient workflow.
- Streamlined clinical and administrative processes through effective support and coordination.
Dental Assistant
Studio Dental
Chicago
01.2003 - 01.2008
- provided four-handed chairside assistance to enhance procedural efficiency.
- Prepared treatment rooms and sterilized instruments before procedures.
- Educated patients on proper oral hygiene and post-treatment care.
- Managed front desk operations and provided administrative support.
Education
Bachelor of Arts - Healthcare Management
Concordia University
River Forest, IL01-2023
Associate of Science - Dental Hygiene
College of DuPage
Glen Ellyn, IL01-2021
Skills
- Patient care
- Product training and education
- Inventory forecasting
- Process execution
- Client relationship management
- Cross-functional leadership
- Revenue growth strategy
- Retail account management
Certification
- IL Dental Hygiene License
- Local Anesthesia License
- Nitrous Oxide Administration
- CPR for Healthcare Providers
- OSHA & HIPAA Compliance
- Dental Laser Certification
Timeline
Registered Dental Hygienist
Naperville Dental Specialists/ Heartland Dental
05.2024 - Current
Travel Hygienist
Ondiem Staffing Agency
12.2023 - 04.2024
Dental Hygienist
Grove Dental Associates
01.2021 - 01.2023
Periodontal Surgical Assistant
Grove Dental Associates
01.2015 - 01.2021
Life Insurance Producer
Transamerica Life Insurance Company
01.2013 - 01.2014
Lead Dental Assistant
Bolingbrook Dental Care
01.2008 - 01.2013
Dental Assistant
Studio Dental
01.2003 - 01.2008
Bachelor of Arts - Healthcare Management
Concordia University
Associate of Science - Dental Hygiene
College of DuPage