Helena Bilka
Steger
Summary
Demonstrated expertise in managing store operations, focusing on customer service excellence and team performance. Established and monitored goals aligned with business strategy, leading to enhanced operational efficiency. Provided coaching and training to staff, ensuring adherence to standard operating procedures while optimizing inventory management and performance metrics. Developed relationships with vendors to support peak operational demands, contributing to improved service delivery.
Overview
15
15
years of professional experience
Work History
Area Manager of Operations
Amazon Fresh
Oak Lawn
02.2021 - Current
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Established relationships with external vendors that are essential for providing superior levels of support during peak times.
- Established goals and objectives that aligned with overall business strategy and monitored progress against those goals.
- Trained staff on new procedures or processes related to their job functions.
- Provided leadership and guidance to staff members in order to ensure the efficient operation of all departments.
- Monitored performance metrics such as production rate, inventory control, quality assurance and cost reduction.
- Implemented process improvements to optimize productivity, reduce costs and enhance customer service levels.
- Assisted in recruiting efforts by interviewing prospective candidates for open positions within the organization.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Coordinated and directed activities of departments concerning production, pricing and sales.
Assistant Store Manager
Starbucks
Matteson
06.2010 - 02.2021
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Supervised cash handling processes to ensure accuracy of transactions.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Education
Bachelor of Arts - Communication Design
Harrington College of Design
IL06-2014
Skills
- Process improvement
- Inventory management
- Performance metrics
- Team leadership
- Customer service
- Staff training
- Time management
- Workforce planning
- Standard operating procedures
Affiliations
- Safety Caption responsible for all regulatory safety compliance, monthly meeting and monthly inspections for last four years.
- Volunteered with multiple pet organizations and shelters, including fostering.
- Community Engagement Caption of site responsibility for organizing community events and initiatives to give back to community.
- Associate Experience Caption responsible for managing and maintaining the experience of all employees thru engagements, activities and events, and maintaining employee facilities.
- Vendor Inventory Management Caption for the region of Chicago for all Amazon Fresh Store responsibility for deep diving and finding root cause of pain points, creating actionable plans to grow vendor inventory in sites while reducing said pain points, and gathering measurable data to evaluate strategies and verify growth of role.
Timeline
Area Manager of Operations
Amazon Fresh
02.2021 - Current
Assistant Store Manager
Starbucks
06.2010 - 02.2021
Bachelor of Arts - Communication Design
Harrington College of Design