Helen Mirza
Addison,IL
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction. Friendly front desk with 20 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.
Overview
23
23
years of professional experience
Work History
Front Desk Receptionist
Ogden family Dentistry
01.2017 - 03.2023
- Maintained up-to-date patient records, including medical histories and treatment plans, to facilitate accurate diagnoses and tailored treatments.
- Educated patients on proper brushing and flossing techniques to promote long-term oral health.
- Enhanced patient experience by building rapport, addressing concerns, and explaining procedures in a professional manner.
- Increased office efficiency by updating equipment maintenance schedules, leading to fewer breakdowns during appointments.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed all tasks in compliance with company policies and procedures.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Front desk/Assistant
DR. ROMAN LEUNG OFFICE
04.2000 - 01.2017
- Performed dental radiographs for accurate diagnosis and planning of treatments.
- Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
- Assisted in optimizing appointment scheduling processes to maximize productivity while reducing patient wait times.
- Assisted in the development of treatment plans tailored to individual patients'' needs, resulting in more effective treatments with better outcomes.
- Collaborated with orthodontists to review cases and implement personalized treatment options for patients.
- Interview, hire, train assistants and office team members
- Answered customer telephone calls promptly and appropriately handled needs.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Handled payment and bill processing, change giving and payment collecting for guests.
Skills
- Patient relationship
- Customer service
- Cash handling
- Listening skills
- Telephone etiquette
- Data entry
- Scheduling appointments
- Complex Problem-solving
- Issue handling
- Multitasking and organization
Timeline
Front Desk Receptionist
Ogden family Dentistry
01.2017 - 03.2023
Front desk/Assistant
DR. ROMAN LEUNG OFFICE
04.2000 - 01.2017
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