Heidi Smith
Mulberry Grove
Summary
Dynamic and detail-oriented professional with a strong work ethic, previously at Watsons Drugstore. Proven expertise in time management and customer service, ensuring accurate medication handling and exceptional patient support. Recognized for improving operational efficiency and maintaining meticulous records, contributing to enhanced service quality and client satisfaction.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
Personal Assistant
DORS
06.2023 - Current
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided emotional support and companionship to clients.
- Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
Transporter
Self Employed
02.2017 - Current
- Coordinated transportation logistics for timely delivery of goods.
- Operated various vehicles, ensuring compliance with safety regulations.
- Developed efficient routing strategies to minimize travel time and fuel consumption.
- Managed inventory control, tracking shipments and maintaining records accurately.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Reduced delivery times by planning optimal routes and adhering to strict schedules.
- Improved fuel efficiency through careful route planning and driving techniques, reducing overall operating costs.
- Collaborated with dispatchers to prioritize urgent shipments while maintaining excellent performance metrics for all deliveries.
Pharmacy Technician
Watsons Drugstore
09.2007 - 03.2016
- Managed medication inventory and ensured proper storage conditions for pharmaceuticals.
- Assisted pharmacists in preparing prescriptions and verifying dosage accuracy.
- Collaborated with healthcare professionals to address patient inquiries regarding medications.
- Trained new staff on pharmacy procedures and customer service excellence.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
GED -
Kaskaskia College
Centralia, IL01-2000
Skills
- Time management
- Multitasking and organization
- Customer service
- Strong work ethic
- Strong communication skills
- Attention to detail
- Detail-oriented mindset
- Strong problem solver
- Exceptional organization
- Valid Driver's license
Timeline
Personal Assistant
DORS
06.2023 - Current
Transporter
Self Employed
02.2017 - Current
Pharmacy Technician
Watsons Drugstore
09.2007 - 03.2016
GED -
Kaskaskia College