Heidi Perry
Bradley
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at Red Robin. Expert in cash handling and guest engagement, I consistently enhanced customer satisfaction by recommending menu items and training new staff. Committed to maintaining a welcoming atmosphere while ensuring efficient dining room operations.
Overview
12
12
years of professional experience
Work History
Server
Red Robin
Orland Park, IL
01.2014 - 01.2026
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Assisted in managing dining room operations to maintain a welcoming atmosphere for guests.
- Collaborated with kitchen staff to ensure timely food delivery and high-quality presentations.
- Trained new servers on menu items, service standards, and operational procedures.
- Recommended menu items based on guest preferences to improve customer satisfaction.
- Processed transactions accurately using point-of-sale systems to enhance efficiency.
Education
High School Diploma -
Rich East
Park Forest, IL1998
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Safe food handling
Accomplishments
I ranked number 1 is gift card sales for the second quarter and 2nd place for the first quarter. My upsell rate is above average.
Timeline
Server
Red Robin
01.2014 - 01.2026
High School Diploma -
Rich East