Heidi Luciano
Walmart
Carpentersville
1
Language
7
years of professional experience
Dynamic Front End Team Lead with expertise in customer service, time management, and problem-solving. Proven ability to enhance user experience through effective team collaboration and mentorship.
Work History
Front End Team Lead
2 Years 3 Months- Led front-end development team to improve user experience and streamline workflows.
- Collaborated with cross-functional teams to integrate design and functionality for e-commerce platforms.
- Mentored junior developers, fostering skill growth and enhancing team capabilities.
- Coordinated deployment processes, ensuring timely updates to digital storefronts.
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Stocker
1 Year 7 Months- Stocked shelves efficiently, ensuring products remained organized and accessible for customers.
- Monitored inventory levels, restocking items as needed to maintain product availability.
- Assisted in unloading delivery trucks, verifying contents against shipping invoices.
- Maintained cleanliness of stock areas, adhering to safety and sanitation standards.
- Collaborated with team members to optimize stocking processes and improve workflow efficiency.
- Trained new associates on proper stocking techniques and safety protocols.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Overnight Stocker
1 Year 4 Months- Stocked shelves efficiently, ensuring product availability and organization.
- Assisted with inventory management, monitoring stock levels and expiration dates.
- Operated pallet jacks and stock carts to transport merchandise throughout the store.
- Collaborated with team members to maintain cleanliness and safety standards in the stockroom.
- Removed all boxes and related trash from sales floor and processed through compactors.
Cashier
1 Year 9 Months- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service and support.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Collaborated with team members to manage inventory and restock merchandise as needed.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma
Skills
Customer service
Work ethic and integrity
Time management skills
Cash handling
Customer service excellence
Reliability and punctuality
Cash handling and management
Cash register operation
Willing to learn
Shelf stocking
Heavy lifting
Loading and unloading
Merchandise stocking
Flexible schedule
Price checking
Friendly
positive attitude
Teamwork and collaboration
Problem-solving
Attention to detail
Dependable and responsible
Multitasking Abilities
Excellent communication
Decision-making
Problem resolution
Languages
Spanish
Native or Bilingual
Timeline
Front End Team Lead
Walmart
05.2024 - CurrentRead More
Stocker
Walmart
10.2022 - 05.2024Read More
Overnight Stocker
Walmart
06.2021 - 10.2022Read More
Cashier
Walmart
09.2019 - 06.2021Read More
Dundee Crown High School
High School Diploma
Read More