Heidi Hicks
Chicago,IL
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
Avenue Tap And Kitchen
09.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Bartender
Diversey River Bowl
01.2022 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Shop Supervisor
Outdoor Voices
10.2019 - 08.2022
- Checked incoming orders and organized new stock.
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Trained team members in successful strategies to meet operational and sales targets.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
Education
Cosmetology
Paul Mitchell The School
Chicago, IL08.2022
Business Administration
University of Missouri
Kansas City, MOFibers
Kansas City Art Institute
Kansas City, MOSkills
- Liquor, Beer and Wine Knowledge
- Guest Satisfaction
- Forecast Preparation
- Sales Expertise
- Cash Register Operation
- High-Volume Environments
- Hospitality and Accommodation
- Customer Service
- New Hire Training
Certification
- Illinois Basset On-Premise Course License
Timeline
Bartender
Avenue Tap And Kitchen
09.2023 - Current
Bartender
Diversey River Bowl
01.2022 - 08.2023
Shop Supervisor
Outdoor Voices
10.2019 - 08.2022
Cosmetology
Paul Mitchell The School
Business Administration
University of Missouri
Fibers
Kansas City Art Institute