Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heidi Hicks

Chicago,IL

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bartender

Avenue Tap And Kitchen
09.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Bartender

Diversey River Bowl
01.2022 - 08.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

Shop Supervisor

Outdoor Voices
10.2019 - 08.2022
  • Checked incoming orders and organized new stock.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.

Education

Cosmetology

Paul Mitchell The School
Chicago, IL
08.2022

Business Administration

University of Missouri
Kansas City, MO

Fibers

Kansas City Art Institute
Kansas City, MO

Skills

  • Liquor, Beer and Wine Knowledge
  • Guest Satisfaction
  • Forecast Preparation
  • Sales Expertise
  • Cash Register Operation
  • High-Volume Environments
  • Hospitality and Accommodation
  • Customer Service
  • New Hire Training

Certification

  • Illinois Basset On-Premise Course License

Timeline

Bartender

Avenue Tap And Kitchen
09.2023 - Current

Bartender

Diversey River Bowl
01.2022 - 08.2023

Shop Supervisor

Outdoor Voices
10.2019 - 08.2022

Cosmetology

Paul Mitchell The School

Business Administration

University of Missouri

Fibers

Kansas City Art Institute

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Heidi Hicks