Heidi Grashel
Elgin
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Sales Consultant
Norwegian Cruise Line
2020 - Current
- Developed strong customer relationships through personalized service and effective communication.
- Assisted clients in selecting cruise packages tailored to individual preferences and needs.
- Resolved customer inquiries and concerns, ensuring a seamless booking experience.
- Collaborated with team members to enhance sales strategies and promotional campaigns.
Travel Agent
Expedia
2010 - 2020
- Provided exceptional customer service by assisting clients with travel inquiries and booking processes.
- Researched and recommended tailored travel itineraries based on client preferences and budgets.
- Coordinated with airlines, hotels, and tour operators to secure optimal travel arrangements for clients.
- Utilized reservation systems to manage bookings efficiently while ensuring accuracy in details.
Education
Bachelor of Science - Interior Design & Architecture
Brooks College
Long Beach, CASkills
- Customer relationship management
- CRM proficiency
- Objection handling
- Demonstrations
- Exceeds sales goals
- Product and service knowledge
- Customer relationship building
Certification
- TEFL, Present
- NKBA Certified, 01/01/09 to Present
- Driver's License
- PMP
Timeline
Sales Consultant
Norwegian Cruise Line
2020 - Current
Travel Agent
Expedia
2010 - 2020
Bachelor of Science - Interior Design & Architecture
Brooks College