Heidi Breuer
Braidwood
Summary
Dedicated and adaptable individual with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Touchpoint Logistics
2024.09 - Current
- Manage order processing through CRM systems, ensuring accuracy and timely delivery.
- Monitor orders to guarantee timely shipment.
- Resolve customer complaints with empathy, resulting in customer satisfaction.
- Communicate with managers regarding order issues when necessary.
- Process and manage returned and new product inventory.
- Configure car GPS device systems and entered all data in microsoft excel.
- Route orders online through the routing portal to accurately obtain shipping documents needed for each order.
- Schedule inbound and outbound deliveries via emails and telephone calls.
- Resolve customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Create bill of ladings using Microsoft Word for outbound shipments.
Student Coordinator
Windsor University School of Medicine
2012.01 - 2017.01
- Answered incoming calls and emails from prospective students inquiring information regarding admission requirements.
- Processed admissions applications including confirming applicants met all requirements to attend the University. Contacted applicants regarding missing requirements.
- Scheduled telephone interviews for applicants after receiving all required documents.
- Completed visa letters for students in a timely manner, thus allowing them to travel to the University.
- Processed transcript and degree applications for current students including confirming all required documents were completed and sent in order to receive a degree and/or transcript.
- Contacted transcript and degree applicants via telephone or email regarding any necessary documents still needed. in order to obtain degree or transcript.
- Communicated and scheduled clinical students for rotations with approved physicians.
- Communicated with physicians regarding availability and to obtain required completed documents for students attending rotations.
- Organized all students files and filed all documents together.
- Developed strong relationships with students, providing guidance and support in their academic pursuits.
Education
Joliet Junior College
Joliet, ILHigh School Diploma -
Lincoln-Way East High School
Frankfort, IL2003-05
Skills
Customer relations
Interpersonal communication
Strategic thinking
Time efficiency
Solution-oriented mindset
Office administration
Data entry skills
Proficient in PC use
Attention to detail
Timeline
Customer Service Representative
Touchpoint Logistics
2024.09 - Current
Student Coordinator
Windsor University School of Medicine
2012.01 - 2017.01
Joliet Junior College
High School Diploma -
Lincoln-Way East High School